Senior Director, UX Design and Research

New Position: This position is open due to an existing vacancy to support our evolving business needs.

Senior Director, UX Design and Research Role Summary Thomson Reuters is seeking a Senior Director of UX Design and Research to lead our Tax & Accounting (TAAP) and Corporate Tax & Trade (CT&T) Product Families. In this role, you will lead multiple managers across product design teams comprising designers, researchers, content designers, and accessibility specialists. You will drive our AI product transformation across complex applications and problem spaces, partnering with segment product leadership, engineering executives, and senior stakeholders to deliver experiences that empower our customers—from small entrepreneurs to large corporations and government clients across the globe—to confidently navigate their most complex challenges.

As a Senior Director of UX Design and Research, you will set segment-level design strategy aligned to multi-year business goals, drive resource allocation across products including acquisition integration, and be accountable for segment design maturity and capability building. You will shape how AI-powered experiences balance innovation with responsible design practices while driving measurable business impact across your segment portfolio.

About the Role In this role as Senior Director of UX Design and Research, you will:

Segment-Level Strategy & Vision

Drive segment-level design strategy aligned to multi-year business goals, defining strategic themes that guide annual investment priorities

Articulate how design capabilities enable competitive advantage and shape segment roadmap by identifying high-value experience improvements

Partner with segment President and business leaders to set segment experience vision that drives measurable business outcomes

Lead the design of AI-powered experiences including agentic workflows, generative interactions, and human-in-the-loop systems across your segment

Establish design standards for AI patterns, prompt design guidelines, evaluation criteria, and responsible AI practices across segment

About You You are a fit for this role, if you have:

Leadership & Organizational Development

Lead multiple managers across entire business segment portfolio spanning design, research, content design, and accessibility disciplines

Develop managers into strong people leaders who can coach and develop their own teams independently

Set talent strategy for segment including hiring plans, succession planning, and leadership development programs with multiple ready-now successors for each manager role

Build diverse leadership pipeline with intentional development investments including executive coaching, rotational assignments, and stretch projects

Create segment culture aligned to organizational values through visible leadership and accountability with strong manager effectiveness and retention

Operational Excellence & Scale

Optimize segment operations for scale and quality, designing operating model that balances autonomy and alignment across multiple teams

Implement segment-wide metrics tied to business outcomes with regular reviews including customer satisfaction, time-to-market, design system adoption, and team effectiveness

Ensure consistent quality standards while enabling team flexibility through governance model and design system

Drive resource allocation across products including multiple annual acquisition integrations

Drive continuous improvement culture with measurable impact in team effectiveness scores

AI & Innovation Leadership

Partner with data science and engineering leadership to shape AI model requirements and align system behaviors with user needs at scale

Translate model behaviors, data inputs, and system limitations into coherent UX patterns that drive user trust and adoption across segment

Establish segment AI design capabilities and standards, ensuring teams can design transparency moments, safety guardrails, override options, and recovery states

Drive responsible AI practices including transparency, fairness, bias mitigation, and user empowerment across all segment products

Executive Influence & Stakeholder Management

Influence segment executive team and cross-segment peers through strategic partnership and thought leadership

Partner with segment leaders on strategic initiatives, presenting design impact regularly to executive leadership

Evangelize design value in executive forums and board updates, connecting design to business outcomes and competitive advantage

Broker cross-segment collaboration on enterprise customer needs and shared platform initiatives

Mentor design leaders across organization and serve as design advocate at executive level

Customer-Centric Strategy

Drive customer-centric strategy across segment by synthesizing customer insights to identify systemic issues and opportunities affecting multiple products

Shape segment strategy based on deep customer understanding from research, account reviews, and executive relationships

Serve as credible customer voice with segment executives and key accounts, presenting insights regularly to leadership team

Ensure segment teams have access to customer insights and research capabilities with appropriate annual budget for research tools, studies, and staff

Establish segment customer satisfaction goals with accountability through regular reviews

Represent segment in customer advisory boards with strategic accounts and strategic account reviews

What’s in it For You

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt‑out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.

About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business We rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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