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Marqeta
Entry-Level Production Support EngineerMarqeta • Toronto, Canada
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Entry-Level Production Support Engineer

Entry-Level Production Support Engineer

Marqeta • Toronto, Canada
13 days ago
Job type
  • Full-time
Job description
Become a key player in customer support as a Production Support Engineer. Handle technical inquiries and escalate complex issues while working remotely in Ontario or British Columbia.

This role will have you addressing customer issues proactively and effectively. You'll support the seamless operation of products by diagnosing technical problems and collaborating with engineering teams. As part of your responsibilities, you will deliver high-quality responses and help improve operational workflows.

Key Responsibilities: • Support customers through ticketing and emails • Generate corrective action plans for issues • Collaborate with cross-functional teams for solutions • Monitor production transactions and performance metrics • Participate in on-call rotations as needed

Requirements: • At least 2 years in Technical or IT Support • Experience in payments or financial systems • Familiarity with customer support tools like Jira • Understanding of API and basic SQL • Experience with monitoring tools like Datadog

Embrace the chance to innovate in technical support, improving customer experiences and operational excellence. #J-18808-Ljbffr
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Entry-Level Production Support Engineer • Toronto, Canada

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