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Farm Credit Canada
Senior Experience Designer (Innovation Hub)Farm Credit Canada • Toronto, Canada
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Senior Experience Designer (Innovation Hub)

Senior Experience Designer (Innovation Hub)

Farm Credit Canada • Toronto, Canada
10 days ago
Job type
  • Full-time
Job description
Senior Experience Designer (Innovation Hub) page is loaded## Senior Experience Designer (Innovation Hub)locations:

Various FCC offices may be considered:

Various FCC office locations in Saskatchewan may be considered:

Various FCC office locations in Alberta may be considered:

Various FCC office locations in British Columbia may be considered:

Various FCC office locations in New Brunswick may be consideredtime type:

Full timeposted on:

Posted Todayjob requisition id:

R-1008441Closing Date (MM/DD/YYYY):05/04/2026Worker Type:PermanentLanguage(s) Required:EnglishTerm Duration (in months):Salary Range (plus eligible to receive a performance based incentive, applicable to position) :$92,310 - $124,890**At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.**Here’s what you can expect when you join our team:* **Competitive total rewards packages:** market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs* **Purpose-driven work:** We build strong relationships, share knowledge and support the people who feed the world* **Growth:** Learning and development opportunities to help you thrive* **Hybrid work options**How you’ll make an impact

The best designers we know don’t wait for clarity: they create it. They sense what’s unspoken, make meaning from mess, and move organizations toward solutions that matter. If that’s how you work, read on.

You’ll lead the design phase inside FCC’s Innovation Hub, where ambiguity gets turned into decisions, and early concepts open the door to real change. This isn’t interface design. It’s strategic sensemaking: taking raw signals from customers and employees and transforming them into stories that leaders can act on, and concepts that teams can build from.

You’ll own problem definition end to end, synthesize qualitative and quantitative research, run co-design sessions, and package insights so they move, not sit on a shelf. When the path forward isn’t clear, you’ll draw it. When momentum stalls, you’ll restore it. You’ll work across functions, influence without authority, and hold a high bar for the quality and usefulness of every output you produce.**What you’ll do*** Sense what others miss by picking up on weak signals, connecting them to broader patterns, and building insight that shifts how teams think about problems* Make meaning and create momentum by synthesizing complex information into structured, compelling storytelling for both frontline teams and executives* Prototype to provoke, not to polish, by presenting concepts quickly, learning what matters, and using that insight to sharpen direction rather than perfection* Facilitate with intention by designing engaging sessions that unlock alignment beyond participation* Raise the bar by bringing rigour and a growth mindset through curiosity, continuous learning and confidence to challenge the status quo* Invest in the team, not just the work, by contributing to a culture of trust, curiosity and candour, showing up in ways that strengthen how the team thinks, works, and grows together**What you’ll bring to the team****Required qualifications:*** Degree in business, engineering, industrial design, psychology, human-computer interaction, innovation management or a related field (specific discipline is less important than curiosity, ability to learn, and demonstrated record of impact)* Minimum six years of experience leading human-centred research, problem framing, synthesis, and concept development in complex, multi-stakeholder environments* Proven ability to turn messy qualitative data, specifically customer journey mapping, into structured insights and decisions that are accompanied by strong storytelling to make them land* Experience designing and facilitating in-person and virtual workshops and co-design sessions, with diverse stakeholder groups* Proven ability to move a room, write for executives, and make complexity feel simple by using strong communication and influencing skills* Proficiency with Microsoft 365 and comfort working in collaborative digital environments**Preferred qualifications:*** Professional certification or graduate training in human-centred design, design thinking, business design, or qualitative research* Experience in financial services, agriculture, or similarly complex service-based organizations* Fluency with digital whiteboarding tools like Miro, and comfort working alongside AI tools as part of your practice* Familiarity with FCC’s business, lending processes, or the agriculture and agri-food sector* Bilingualism (English and French)**You belong here**

At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:

• Indigenous Peoples

• Members of visible minority groups

• Persons with disabilities

• Women**Accessibility and accommodations**To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at:

TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.At FCC, we’re passionate about creating an inclusive, equitable and accessible workplace. Our team is made stronger by a range of backgrounds, abilities, strengths, and perspectives – and we’re committed to continuously improving so that we develop a workforce that reflects the communities where we live and work. Accommodations are available on request for individuals with disabilities during each stage of the recruitment process. To request an accommodation, kindly send an email to TalentSupplyRecherch@fcc-fac.ca. All information received in relations to accommodation will be kept confidential.

We value language diversity, and adhere to Canada’s Official Languages Act. We encourage you to apply in English or French, whichever is your language of choice. Bilingualism (English and French) is important and is always considered an asset.Proud to be 100% invested in agriculture and food.Bring your skills, enthusiasm and your true self to FCC. Providing financing, software and knowledge to the industry that feeds the world takes the talents of many — and with so many interesting areas to work in, you never know where your career will take you.Areas we hire for:* IT* Marketing* Lending and Operations* HR* Finance* Governance**We’ve got you**From a flexible work environment, competitive salary and benefits to a culture built on trust, support and growth, FCC offers an exceptional employee experience that brings out your best.**What we do**FCC is a financially self-sustaining federal Crown corporation with over 100 offices across Canada, and our corporate office in Regina, Saskatchewan. We lend money and provide other services to primary producers, agri-food operations and agribusinesses that provide inputs or add value to agriculture.To learn more about the recruitment process or your application, contact us at TalentSupplyRecherch@fcc-fac.ca. #J-18808-Ljbffr
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Senior Experience Designer (Innovation Hub) • Toronto, Canada

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