Talent.com
Akaraisin
Manager, Client SupportAkaraisin • Toronto, Canada
No longer accepting applications
Manager, Client Support

Manager, Client Support

Akaraisin • Toronto, Canada
12 days ago
Job type
  • Full-time
Job description
A.K.A. New Media Inc (A.K.A.) is a rapidly growing company purpose-built for the not-for-profit sector. Our SaaS solution raisin supports fundraising efforts of over 300 important causes solving critical challenges, including mental health, animal welfare, food security, curing disease and international development. Job Description

As the Manager of Client Support, you will help grow and nurture our technical support function. The person who steps into this role will leverage customer-facing experiences and be responsible for researching and implementing solutions to prevent or mitigate client issues through proactive support and monitoring. Partnering with other teams like Sales, CX, Product and Development to provide our clients with the highest level of support and subject matter expertise.

What you’ll do: Help build the support function through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. Provide efficient and timely tier 1 and tier 2 support for all raisin users. Be an advocate for raisin users and champion their needs internally. Analyze data for ways to prevent future tickets/issues and review user feedback to build quality support programs. Foster a culture of collaboration, high performance and continuous learning. Serve as an escalation point for client and team issues, resolving with other internal teams as necessary. Qualifications

What you’ll bring: Adaptability and flexibility in a fast-paced and evolving landscape. Proven ability to lead, motivate and develop high-performing teams. Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and concisely. Strong interpersonal skills, including active listening, empathy, and relationship-building capabilities. Proactive mindset with strong analytical and problem-solving skills to help clients get the best results for their charities. Additional Information

Our Commitment to You A competitive base salary with salary increases based on performance Training, coaching and mentorship Advancement opportunities across the organization Healthy & diverse culture with a commitment to fun, friendship, and community Comprehensive benefits package including medical, dental, and vision coverage Our organization follows a hybrid work structure, allowing the flexibility to work from home or in our beautifully renovated office in the heart of the Junction area. Hiring Process If you bring some of the above skills to the table and are still developing in others, please apply with us anyway! Only shortlisted candidates will be contacted.

Please no recruitment agencies.

#J-18808-Ljbffr
Create a job alert for this search

Manager, Client Support • Toronto, Canada

Similar jobs

Senior Manager, Client Services

Scarborough Health NetworkToronto, Ontario, Canada
Full-time +1

Senior Manager, Client Services.This opportunity is posted to support the recruitment of an existing vacant position.Scarborough Health Network is seeking a Senior Manager, Client Services to lead ... Show more

 • Promoted

Manager, Client Support

A.K.A New MediaToronto
Full-time

Our SaaS solution raisin® supports fundraising efforts of over 300 important causes solving critical challenges, including mental health, animal welfare, food security, curing disease and internati... Show more

 • Promoted

Client Services Manager

FelixToronto, ON, CA
Full-time

Felix is a North American-based talent and organizational advisor with over 30 years of successful client engagements.Felix offers a partnership with a team of thought leaders who deliver integrate... Show more

 • Promoted

Client Manager

People CorporationToronto
Full-time

Client ManagerApplyremote type: Hybridlocations: Kingston, ON: Toronto, ON: BC - PC Lougheed - Burnabytime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR670We are... Show more

 • Promoted

Manager, Client Services

dentsuToronto, ON, CA
Permanent

Cardinal Path, part of Dentsu, is a leading digital analytics and digital marketing firm focused on delivering insight, understanding, and outcomes that create a competitive advantage for our clien... Show more

 • Promoted

Client Services Manager

CidelToronto
Full-time

This posting is for an existing position that is currently vacant.Cidel is a Canadian-based global private bank and asset manager.We help high net worth individuals, families and institutions prote... Show more

 • Promoted

Client Solutions Manager, Hybrid Role

Arthur J. Gallagher & Co. (AJG)Markham, Canada
Full-time

Step into the role of Client Solutions Manager, focusing on commercial clients in a flexible hybrid environment.Excel in delivering outstanding customer service and relationship management.As a val... Show more

 • Promoted

Client Support Manager

Computer Methods International Corp.Toronto, ON, CA
Full-time

Support department, you will be the first point of contact to serve assigned clients’ technical support needs.You shall act as the liaison between the clients and the internal teams (programmers, m... Show more

 • Promoted

Client Solutions & Delivery Manager

Sapphire Stream TechnologyToronto, ON, Canada
Full-time

We are seeking an experienced Project Manager to lead a multi-disciplinary team working on low-level OS development, AI, and hardware/software projects.This role combines team management, customer ... Show more

 • Promoted

Client Solutions Manager for Gallagher

GallagherMarkham
Full-time

Step into the role of Client Solutions Manager at Gallagher in Markham, focusing on delivering exceptional service to commercial clients.This hybrid position allows you to manage portfolio challeng... Show more

 • Promoted

Client Services Support Manager

Q4Toronto, ON, CA
Full-time

Champion client satisfaction as a Client Services Support Manager.Lead a dedicated team to deliver exceptional service in a technical support setting.In this growing role, you will ensure that your... Show more

 • Promoted

Client Service Manager

Acosta Sales & MarketingToronto
Full-time

Are you a relationship-builder, strategic thinker, and natural problem solver? Do you thrive in a fast-paced environment where every day brings new opportunities to grow business and shape client s... Show more

 • Promoted

Client Care Manager for Operational Support

Investment Planning CounselToronto, ON, CA
Full-time

Elevate client interactions as a Client Care Manager with a focus on operational efficiency and exceptional service.This position requires a thorough understanding of client needs and effective adm... Show more

 • Promoted

Client Manager

BBD Inc.Toronto
Full-time

Client ManagerApplyremote type: Hybridlocations: Kingston, ON: Toronto, ON: BC - PC Lougheed - Burnabytime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR670We are... Show more

 • Promoted

Manager, Client Services

ComputershareToronto, ON, CA
Full-time

In this position, you’ll be based in the Toronto office for a minimum of three days a week, with the flexibility to work from home for some of your working week.Find out more about our flexible wor... Show more

 • Promoted

Senior Manager, Client Operations & Support

Berkeley PaymentsToronto, ON, CA
Full-time

Senior Manager, Client Operations & Support.Berkeley Executives, Technology & Product Team, Revenue Team, Finance Team, Client Success Team (of which you are part of).Berkeley is looking for a Seni... Show more

 • Promoted

Senior Manager, Client Operations & Support

BERKELEY PAYMENT SOLUTIONS INCToronto, ON, CA
Full-time

Senior Manager, Client Operations & Support.Full time | Berkeley Payment Solutions Inc.Berkeley Executives, Technology & Product Team, Revenue Team, Finance Team, Client Success Team (of which you ... Show more

 • Promoted

Senior Manager, Client Support

OceanMD, a WELL Health CompanyToronto, Ontario, Canada
Full-time

Senior Manager, Client Support Join us as we change healthcare for the better.OceanMD, a WELL Health Company, is the leading provider of EMR‑integrated Patient Engagement and eReferral tools in Can... Show more

 • Promoted

Senior Manager, Client Operations & Support

Berkeley Payment Solutions Inc.Toronto
Full-time

Senior Manager, Client Operations & Support.Berkeley Executives, Technology & Product Team, Revenue Team, Finance Team, Client Success Team.Berkeley is looking for a Senior Manager, Client Operatio... Show more

 • Promoted

Financial Product Client Support Manager

73 StringsToronto, ON, CA
Full-time

Lead client support services as a Senior Associate, enhancing financial product understanding and usage.Drive efficiencies through AI and seamless communication.As a key member of the Client Suppor... Show more