Application Support Specialist – Market Data & TradingSystems (m/f/d)

Application Support Specialist – Market Data & Trading Systems (m/f/d)

Full‑time

Toronto, Canada

Job Overview We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence. This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.

Responsibilities Production Support & Incident Management

Provide L1/L2 support for mission‑critical index, market‑data, and trading‑related applications.

Monitor distributed Linux systems, analyse logs, and resolve real‑time production issues.

Lead incident management, coordinating with global tech and business teams, and driving root‑cause analysis.

Ensure SLA‑compliant resolution and maintain high platform availability.

Manage change, release, and deployment activities following ITIL best practices.

Technical Troubleshooting & Platform Stability

Troubleshoot issues across market connectivity, data feeds, APIs, and distributed systems.

Support financial, business, development, and data teams with application and data‑related inquiries.

Analyse and modify complex SQL datasets, log messages, and system behaviour to identify and resolve issues.

Execute database modifications and optimise complex queries.

Stakeholder Collaboration

Act as a primary contact for business users across Hong Kong, Frankfurt, and Toronto.

Serve as incident manager in real time, covering operations, escalation, resolution, communication, and documentation.

Translate business requirements into technical actions and platform enhancements.

Lead projects end‑to‑end independently.

Documentation & Knowledge Management

Document procedures, troubleshooting guides, and best practices.

Maintain operational runbooks and support documentation.

Continuous Improvement & Leadership

Identify opportunities to improve monitoring, workflows, and support processes proactively and independently.

Mentor junior support staff and contribute to a culture of operational excellence.

Your Profile Experience & Domain Knowledge

5+ years in application/technical support within financial markets, trading platforms, or market‑data systems.

Strong understanding of front‑to‑back trade flows and market connectivity.

Experience supporting technical real‑time trading, market‑making, risk, or market‑data systems.

Technical Skills

Strong Linux expertise (shell, troubleshooting, performance analysis).

Strong SQL across major RDBMS (Oracle, PostgreSQL, SQL Server).

Experience with monitoring stacks (ELK, Kibana, Grafana, Alerta).

Familiarity with APIs, job schedulers, and distributed systems.

Knowledge in Bash/Python scripting for automation and data analysis.

Knowledge of cloud platforms (AWS/Azure) is a plus.

Process & Soft Skills

Strong incident, change, and release management experience (ITIL).

Ability to lead high‑pressure production incidents with calm and clarity.

Excellent communication skills in English; comfortable working with global teams.

Proactive, structured, and able to take ownership of complex issues.

Bonus Skills

Exposure to market‑making, derivatives, or multi‑asset trading environments.

Software development or DevOps experience.

Our Offer

Be part of the Solactive family, a motivated team with an international setting.

Join a thriving FinTech company and delve into the inner workings.

Enjoy a modern, flat hierarchy and startup‑like culture.

Take over responsibility from day one and build relationships in‑ and outside the company.

Regular staff parties, access to corporate benefits, modern office space, and free beverages.

Solactive AG is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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