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MUFG Investor Services
Director of Client Service and StrategyMUFG Investor Services • Toronto, Canada
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Director of Client Service and Strategy

Director of Client Service and Strategy

MUFG Investor Services • Toronto, Canada
9 days ago
Job type
  • Full-time
Job description
Lead client service initiatives as a Director of Client 360. Enhance client satisfaction through effective relationship management, risk mitigation, and operational improvements within a hybrid working model.

In this executive role, you will foster a culture dedicated to client service excellence. Collaborate with internal teams to implement tailored account plans while proactively addressing challenges and ensuring compliance with service level agreements. Your input will be vital in standardizing operations and monitoring client satisfaction metrics across global projects.

Key Responsibilities: • Develop and execute tailored client account plans • Proactively address operational risks and issues • Host monthly and quarterly service calls with clients • Support new fund onboarding and business development • Manage client profitability and billing processes

Requirements: • Bachelor's degree in business or related field • Over 10 years in fund administration or asset management • Demonstrated leadership and team management abilities • Strong analytical skills in the industry • High-level problem-solving capabilities

Shape the client experience by driving strategic initiatives and maintaining exceptional service standards in an evolving asset servicing landscape. #J-18808-Ljbffr
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Director of Client Service and Strategy • Toronto, Canada

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