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Connor, Clark & Lunn group
Lead IT Service Delivery ManagerConnor, Clark & Lunn group • Toronto, Canada
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Lead IT Service Delivery Manager

Lead IT Service Delivery Manager

Connor, Clark & Lunn group • Toronto, Canada
12 days ago
Job type
  • Full-time
Job description
Elevate IT service management as a Lead Service Delivery Manager in a prominent Canadian asset management firm. Focus on quality assurance and continuous improvement in a hybrid work setting.

This role offers the opportunity to bridge the gap between technology and organizational needs. You will oversee the delivery and performance of IT services while developing a high-performing client services team. Drive innovations in service management, ensuring a consistent experience across various service operations and stakeholder interactions.

Key Responsibilities: • Ensure consistent practices in incident and change management • Manage IT service operations for timely issue resolution • Collaborate with technical teams on effective service delivery • Lead vendor evaluations and contractual compliance • Communicate effectively with IT support and stakeholders

Requirements: • Bachelor's degree in IT or related field • 10+ years in IT service management • 5+ years of team leadership experience • Background in ITIL or service management methodologies • Strong analytical and problem-solving skills

Join a forward-thinking organization dedicated to IT service excellence and innovation for internal stakeholders. #J-18808-Ljbffr
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Lead IT Service Delivery Manager • Toronto, Canada

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