IT - Application Specialist

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Overview The Application Support Specialist is responsible for ensuring the smooth operation, maintenance, and optimization of Northland’s software applications and digital platforms. This role serves as the primary liaison between end-users, technical teams, and vendors to troubleshoot issues, manage configurations, and support application updates or enhancements.

Responsibilities Application Support & Troubleshooting

Provide support for core business applications including PMS (Opera Cloud), CRS, GMS, and Payment Systems.

Ticket resolution responsibilities by logging, prioritizing, triaging incidents, service requests, and support tickets, while adhering to established SLAs.

Diagnose and troubleshoot software errors, performance issues, configuration problems and escalate issues when necessary.

Collaborate with IT, developers, and vendors to identify root causes and apply long-term solutions.

Track and report recurring issues, providing insights for process or tool improvements.

Administrative tasks relating to processing invoices for application purchases, billing, and licensing.

Participate in application enhancement projects, UAT testing, and vendor evaluations.

Maintenance & Operations

Maintain back of house configurations, settings, functionalities, and interfaces for all applications/systems in-use.

Monitor application performance, logs, and integrations to ensure reliability and uptime while escalating issues, when necessary.

Manage user access, permissions, and system configurations.

Support software patches, version upgrades, and release testing.

Provide user training, onboarding, technical guidance, and arrange training sessions for internal team members, operations team members on all business applications and systems.

Identify opportunities to streamline workflows and enhance system functionality.

Experience Requirements

2-5 year of experience in application support, IT operations, or systems administration.

Experience supporting PMS, POS, Saas, ERP, CRM, or other enterprise business applications preferred.

Strong understanding of hospitality operations.

Strong analytical and problem-solving skills.

Excellent communication and customer service skills.

Ability to work independently and manage multiple priorities in a fast-paced environment.

Technical Skills

Strong knowledge and experience using Oracle’s Opera Cloud PMS.

Proficient in Microsoft Office suite of products.

Experience with ticketing systems (e.g. ServiceNow, Jira, Zendesk, Salesforce).

Familiarity with APIs and system integrations is a plus.

Education

University degree, diploma in computer sciences, hospitality or administration. Or an equivalent work-related experience.

Requirements

Travel to locations throughout Canada.

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

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