DS-U24-46R Community Support Worker

ABOUT US

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.

THE OPPORTUNITY

Job Class

Union

Department

Developmental Services

Location

Supportive Independent Living

Status

Part-time, Permanent

Pay Rate

$26.84 per hour

Vacancy Number

DS-U24-46R

Number of vacancies

1

Available

Immediately

Hours/Shifts

20 Hours Bi-Weekly.

Schedule to be determined by the individuals supported and operational needs.

Schedules are subject to change to meet departmental needs.

DS community support programs provide support to individuals with developmental disabilities/dual diagnosis, 18 years of age and older. This program supports individuals to live independently in the community. This position encompasses the primary functions of community supports, counselling, life skills facilitation, safety & security, crisis management, administrative and clerical duties. This position includes supporting individuals in their home and may include exposure to animals, second hand smoke etc. Flexibility in working hours is required as per individual needs. This is a bargaining unit position.

Requirements

WAYS YOU CAN CONTRIBUTE

• Support, Coordination and Counselling : With individuals with the knowledge, supports and resources to promote independent living and actively participate in daily living activities, through establishing and implementing goals including but not limited to: community involvement, health & wellbeing management, social planning and interaction, support with nutrition, meal planning and preparation, supporting with financial management.
• Community Support/Outings – Provide supports for individuals to actively engage and access community services and activities in a safe manner. Provide supports when accompanying individuals to community appointments. Must be comfortable and knowledgeable when accessing the TTC and other forms of transportation.
• Conflict Management – Manage challenging behaviors in the individual’s homes and in community settings.
• o Attend to crisis situations using a variety of strategies that reinforce positive behavior and identify before, during and after behavior through appropriate collection of objective and accurate information. Address or resolve concerns/problems and follow applicable policies, work procedures consistently, including but not limited to QBC and the principles of reinforcement, safe management techniques, in case of crisis or when dealing with challenging behaviour.
• Health and Safety – Foster a safe and healthy environment for the individuals. Provide supports with advocacy and problem solving strategies.
• Administrative Duties – Complete required documentation and provide clerical and administrative support for individuals. (i.e. applications, forms, notes and scheduling appointments, etc.)
  

WHO YOU ARE

Education/Experience

• Post-Secondary diploma / degree in the Social Services field, e.g., i.e. BSW, BA, DSW, SSW.
• Strong knowledge in computer applications, i.e., MS Word, Excel, PowerPoint, Outlook.
• Valid First Aid and Safe Management certifications.
• Minimum two (2) years of recent work related experience in Developmental Service sector in the following areas:

o Working directly with individuals with a developmental disability or dual diagnosis.

o Experience working in a community based setting.

o Supports and counselling, life skills, community supports and safe management.

o Computer knowledge and experience using technological teaching tools (Outlook).

o Thorough understanding of the Social Inclusion Act and the Act for the Supports of Persons with Developmental Disabilities (2008).

• Working knowledge of the Developmental Services Sector.
• Knowledge of community resources, both internal and external.
• Working knowledge and skills in using a computer and computer systems (e.g. MS Office and Outlook).
• Proven individual supports leading to individuals increasing independence in regards to independent living skills.
• Assessment skills required for both the delivery of service to individuals and daily operational/programming issues, including determination of suitability and risk.
• Assessing individual goal plans to implement, evaluate and modify new and existing supports, as needed. Springboard's mandate is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment and developmental services.
• Effective crisis intervention skills to diffuse confrontational situations. Ability to work well under pressure to ensure minimal interruption in service delivery.
• Written communication skills in English, to communicate ideas, instructions and information in a clear, concise manner - adjust to the receivers needs for various levels of communication.
• Verbal skills, in English to communicate ideas, instructions and information in a clear concise manner; ability to adjust to the receivers needs of various levels of communication.
• Demonstrated use of core competencies in:

o Flexibility – Recognizes when and why an approach is not working and changes it.

o Change Influencer – Builds the interest of others into change messages.

Preferred Qualifications

• Ability to speak French.

APPLY

Thank you for your interest in working with Springboard. Please submit cover letter and resume in one document. Employment requires satisfactory VSS, references and proof of education.

Open until it's filled.

Only selected candidates will be contacted.

Resumes received after the above-stated deadline will be considered at the discretion of the hiring supervisor. No phone calls please. Thank you for applying.

AI in our Hiring Process: We use an application tracking system with AI-assisted tools to help us stay organized and review applications efficiently. While technology supports the process, it never replaces human judgment. Every application is personally reviewed by the hiring manager, and all hiring decisions are made by people — not AI.

Springboard values the diverse skills and experiences and is committed to an inclusive and accessible environment. Accommodations are available throughout the recruitment process upon request.

Benefits

Why Join Springboard?

• Be part of a mission-driven, inclusive organization that values people and impact.
• Comprehensive benefits package and pension plan.
• Access to training, mentorship, and career development opportunities.
• A dynamic team environment focused on learning, growth, and making a difference.
• Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.