JUNIOR SUPPORT ANALYST

### JUNIOR SUPPORT ANALYSTApril 10, 2026inTransForm Shared Service Organization * 6 active jobsPublishedApril 10, 2026LocationWindsor, CanadaCategoryJob Type### Description**Company**: TransForm Shared Service Organization**Location:** On-site in Windsor**Posting Period:** April 10, 2026 to April 24, 2026 closed at 4:00pm**Employment Type:** Temporary, Full-Time for 8 weeks.**Rate of Pay:** $21 per hour**Benefits:** Pension, Wellness Days, EAP and more. Visit our website for more details**Scope:** External**Conditions:** Current business reference checks, judicial matters police clearance, and immunization.This job is funded through the Canada Summer Jobs program. The employee must meet the following requirements of the program to apply: between 15 and 30 years of age (inclusive) at the start of employment; a Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under; and is legally entitled to work according to the relevant provincial / territorial legislation and regulations. International students are not eligible. Recent immigrants are eligible if they are Canadian Citizens or permanent residents.POSITION SUMMARY:

The Jr Support Analyst role assists the technology support team to deliver basic information technology (IT) break/fix services to our member hospitals and other customers. Duties include: PC repairs, application installs and troubleshooting, imaging/configuring/deploying new and repaired computers, first level printer troubleshooting and escalation, mobile device support, e-waste recycling and

more. All incident tickets are accurately documented and managed to full resolution in TransForm’s service management tool. Responding to requests is aligned with TransForm’s service priority, where standards of exceptional customer service is a requirement.WHAT YOU’LL DO:

• Responds and manages service tickets following the incident management process.

• Records, tracks and documents progress on incidents in the Transform service management tool (Service Now) and ensures proper actions are taken through to final resolution.

• Ensures customers are aware of the state of the incident through effective communication.

• Performs PC repairs, application troubleshooting, and

mages/configures/deploys new and repaired computers.

• First level responder for any printer related issues before escalating to the printer management vendor.

• Basic mobile device support (phones, tablets, portable devices), depending on work assignment

• E-waste recycling duties include separating and documenting unwanted PC related parts and equipment as part of the evergreen program.

• Ensures all work areas meet housekeeping standards and are free from all safety hazards.

• Escalates unresolvable issues to the team.

• Works cooperatively with other support analysts, senior support analysts, and the tech support manager

to resolve escalations and manage priorities.

• Required to perform other duties as assigned by the Manager.MUST- HAVES:

• In pursuit of Post-Secondary diploma or degree in Information Technology,

Computer Science or related field.

• Excellent knowledge of Microsoft office programs: Outlook, Word, Excel.

• Experience working in a healthcare or business environment an asset.WE VALUE:

• Customer service experience working with members of the public.

• Experience in an office environment an asset

.

OTHER CONDITIONS:

• Must be available to perform other duties as assigned

• Must meet the benchmarked standards and requirements of the job

• Must comply with all company policies and procedures

• Must be able to travel within the Southwestern Ontario area, when required

• Must be able to work evenings and weekends, when required.

• Must be able to sit, stand and/or walk up to 7.5 hours per day

• Must be able to lift a maximum of 20 pounds as neededTransForm Shared Service Organization, a not-for-profit, unique, innovative, results-driven organization founded by hospitals in the Erie St. Clair region. Our services include: clinical and business system application support, integration and development, information system infrastructure, information privacy, security, IT break fix, project management as well as other back office support services. As a strategic solutions centre committed to exceptional service delivery, TransForm leads, innovates and supports health system transformation. If you are service oriented, dedicated to exceeding performance expectations and interested in***HOW TO APPLY:***

✓ Please email a copy of your cover letter and resume to **HR@transformsso.ca**

✓ Reference the job and where you found the job posting in the subject line of the email.

TransForm is committed to employment equity and welcomes diversity in the workplace. TransForm encourages applications from all qualified individuals including women, members of racialized communities, indigenous persons, immigrants & refugees, persons with disabilities, and persons of any sexual orientation, gender identity or gender expression. Upon request, accommodations for disabilities will be provided to support participation in all aspects of the recruitment process.

By applying to this position, you are confirming you possess a Canadian citizenship or a permanent resident status or work permit.We thank all applicants for their interest. Only those selected for an interview will be contacted.TransForm is currently not accepting applications or solicitation from recruitment agencies. Thank you for your cooperation.STAY CONNECTED TO US:

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