Application Engineer

Job Title:

Application Engineer

Location:

Canada

Location Type:

Hybrid

Website:

https://www.wmfts.com/en/

Group:

https://www.spiraxgroup.com/

Overview When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.

Application Focus The Application Engineer is a vital link between our company and its clients, offering essential technical sales support and application expertise on a daily basis. This dynamic role involves a detailed assessment of customer applications and engineering specifications to create tailored technical quotations and proposals. The Application Engineer will play a crucial role in enhancing our sales team's capabilities by providing them with comprehensive training, answering technical support inquiries, and directly responding to customer calls. A combination of technical acumen and customer service excellence contributes significantly to our sales process, ensuring our solutions meet the precise needs of each client.

What you’ll be doing

Specification and Application Review: Evaluate sales applications, prepare bid proposals and quotations for custom products, and provide pre-sales application engineering guidance for optimal WMFTS product selection.

Technical Support: Offertechnical support, guiding on installation and troubleshooting issues. This includes reviewing specifications/drawings, liaising with factorieson complex problems.

Cross-Functional Collaboration: Work alongside sales, engineering, customer service, purchasing, production, shipping, and accounting teams to ensure smooth customer order management.

Documentation and Order Processing: Generate Bill of Materials and necessary documentation for production processing and order raising, collaborating with vendors on product specifications, maintaining Product Specification Records, and creating custom drawings or instructions.

Project Documentation: Prepare and manage submittal and other project‑related documentation for customer review and approval before equipment release.

Customer and Team Interaction: Engage frequently with customers, the sales team, and factory personnel through phone and written communication, and conduct occasional visits for presentations, application assessments, value proposition education, or troubleshooting.

Record Keeping: Maintain accurate project, engineering, and technical records.

Continuous Improvement: Leverage experience to contribute to departmental continuous improvement projects.

Additional Responsibilities: Take on other tasks as assigned by the Engineering Manager.

Who you’ll be working with

Sales Team: Collaborate closely with sales representatives and managers to support sales efforts, provide technical expertise, and assist in the preparation of bid proposals and quotations.

Engineering Department: Review customer specifications, develop custom solutions, and ensure technical feasibility and compliance with industry standards.

Customer Service Representatives: Partner with customer service to address technical queries, ensure customer satisfaction, and support post‑sales activities.

Production and Purchasing Teams: Coordinate with production for manufacturing custom solutions and with purchasing on vendor specifications and procurement for project components.

Factory Personnel: Communicate regularly with factory staff regarding product specifications, troubleshooting, and customer feedback to improve product offerings and resolve issues.

Customers: Engage directly with customers for training, product demonstrations, field support, and troubleshooting, ensuring a positive experience and understanding of product value.

Engineering Services Manager: Report to and receive direction from the Engineering Manager, contributing to team goals and departmental projects.

This is what you’ll need to be successful in this role

Experience and Education: We prioritize practical experience in related product and market areas, valuing 10+ years of direct involvement. We welcome candidates with diverse educational backgrounds who bring equivalent professional experience in similar roles.

Teamwork and Organization: Must be team‑oriented, well‑organized, and detail‑focused, capable of managing multiple priorities in a fast‑paced environment.

Technical Expertise: Experience with troubleshooting peristaltic pump equipment and control systems is advantageous. A strong ability to independently resolve issues and execute timely decisions is required.

Communication Skills: Good oral and written communication abilities are essential for effective interactions with both internal teams and external partners. Bilingual in English and Frech is highly preferred.

Tech Proficiency: Proficiency in Windows, Microsoft Office (Word, Excel, Outlook, PowerPoint), Teams, and Skype for Business. Experience with ERP software, especially Microsoft Dynamics AX, is beneficial.

Learning Agility: A quick learner with the capacity to achieve proficiency in new software applications as needed.

Adaptability: Flexible and adaptable, ready to meet the challenges of a dynamic work environment.

Physical Requirements: This role may require occasional travel, field visits, and on‑site customer support, necessitating the ability to transport equipment and stand or walk for extended periods. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Benefits

A competitive salary

Flexible working arrangements

A generous holiday allowance

Three days’ paid volunteering leave

Comprehensive private healthcare

An enhanced retirement plan

Life assurance

Additional support and benefits through our Everyone is Included Group Inclusion Plan

Inclusion Everyone is Included at Spirax Group. We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments, including: Gender‑neutral parental leave; 15 days of extra paid caregiver leave; Paid time off and support for anyone experiencing pregnancy loss or domestic abuse; Menopause‑friendly workplace principles and more.

Equal Opportunity Employer Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson‑Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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