Project Manager II - Post Acquisition Integration (PAI),Internet and Security

Project Manager II – Post Acquisition Integration (PAI), Internet and Security Location: Calgary, AB; Vancouver, BC; Burnaby, BC; Edmonton, AB

Overview Ready to help with our Eastern expansion?

Our team is responsible for onboarding customers and companies that we acquire to fuel our Eastern expansion. As part of the Post Acquisition Centre of Excellence, we manage the relationship with the seller and collaborate with internal and external stakeholders to execute our growth strategy.

This career‑shaping opportunity will develop you into a versatile business professional by supporting complex transition programs across our end‑to‑end Internet and Security operations.

As a Project Manager II you will enable successful execution through analysis, coordination, and stakeholder management in an ambitious, high‑performance environment. You’ll collaborate with diverse teams—from Marketing and Product Development to Contact Centres, Field Technicians, Application System Development, and Technology Strategy—championing projects that deliver extraordinary customer experiences across multiple business segments.

Key Responsibilities

Support end‑to‑end project delivery for the integration of acquired Internet and Security customers, managing scope, schedule planning, and quality across multiple functional teams.

Conduct detailed business analysis, including process mapping, gap analysis, requirements gathering, and risk assessments to inform migration strategies and decisions.

Drive cross‑functional work streams and maintain strong interlock across TELUS and Altima teams to ensure alignment on integration activities and Day 2 support.

Facilitate working sessions with stakeholders to gather requirements, resolve issues, and drive decision‑making on integration approaches.

Prepare executive‑level documentation, status reports, business cases, and presentations that clearly communicate program progress, risks, and recommendations.

Track and analyze program metrics, KPIs, and milestones; proactively identify risks and support the PMO team in developing mitigation strategies.

Drive the transformation of our end‑to‑end customer service models by analyzing current‑state operations and recommending improvements built to scale and support our ambitious growth and cross‑sell targets.

Champion change management activities, including stakeholder communication plans, training materials, and adoption tracking, to gain buy‑in from multiple stakeholders.

Remove roadblocks and manage dependencies across work streams, coordinate resources, provide executive leadership updates, and ensure timely delivery of integration milestones.

Enable strong interlock and teamwork across all segments of the organization to ensure strategic and transformational initiatives are aligned, while identifying and supporting gaps where required.

Foster and support a high‑energy, results‑oriented, inclusive work environment that encourages a culture that inspires everyone to give their best to our customers, community, TELUS, and ultimately to our shareholders.

Qualifications

4+ years’ experience supporting complex programs involving business process engineering, systems development and implementation, and/or change management in a service delivery environment.

Experience working in a support capacity in a PMO environment is highly valued.

Proven success in delivering bottom‑line business, people, and customer benefits through analytical capabilities and project support experience.

Exceptional analytical and problem‑solving capabilities with experience conducting root‑cause and fit‑gap analysis, identifying trends, and translating insights into actionable recommendations.

Excellent communication skills (verbal and written) with ability to speak the language of diverse audiences, translate complex technical and business concepts, and leverage storytelling to drive engagement.

Strong facilitation skills with the ability to coordinate meetings, document decisions, and drive follow‑through across multiple stakeholders.

Advanced proficiency in creating executive‑level documentation including business cases, status reports, process flows, and presentation materials.

Experience with requirements gathering, process mapping, and gap analysis methodologies.

Understanding the importance of change management principles and leveraging strategic communication plans/media to achieve buy‑in.

Passionate about working in a dynamic, high‑performance culture.

Innovative and excited about pioneering a new business for TELUS.

Highly proficient with Google Workspace (Slides, Docs, Sheets, Drive, etc.).

Ability to work independently while supporting multiple projects simultaneously.

Proactive in demonstrating thought leadership empowered by genuine curiosity and passion for the business with the ability to recommend creative ways to deliver bottom‑line benefits.

Great‑to‑haves:

Knowledge and experience in the Internet, Home Security, or Telecommunications industry and its business and operational key performance indicators.

Familiarity with acquisition integration or migration programs.

Knowledge of performance improvement and/or project management methodologies and practices (e.g., Lean Six Sigma, PMP, Agile, etc.).

Salary and Benefits Salary Range: $70,000 – $120,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn’t match your expectations. TELUS offers rewarding benefits, which may vary by job function.

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum three weeks of vacation, and flexible benefits plan to meet the needs of you and your family.

Flexibility to work in‑office, virtually or a combination of both.

Generous company‑matched pension and share purchase programs.

Opportunity to give back to communities in which we work, live and serve.

Career growth and learning & development opportunities to develop your skills.

And more.

Equal Employment Opportunity We are committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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