Job descriptionInfrastructure & Capital Projects - Commercial Lead, COM
Location: Toronto, ON CA (Primary) Job Type: Full-time The Work
You’ve Never Been Satisfied with “Good Enough.” (Internal Title: Contract Administration and Procurement VI) Apply and implement expert consulting knowledge, skills, tools, and techniques to meet the established contract, commercial, procurement, and claims management requirements Manage and set the overall direction of all assigned staff, at varying levels of seniority, overseeing procurement, commercial, and claims management activities on medium to high‑complexity projects or programs Set the direction for commercial management services in areas of contract administration, procurement services, and claims management and ensure that the work is fully supported in an integrated, compliant, efficient, and cost‑effective manner Ensure commercial service activities are per the mission and goals of the contract, project, or program. This includes all services related to claims management Develop, define, implement, manage, and own the outcomes of all short and long‑term commercial management service goals and success criteria and disseminate them to involved parties Finalize the budget and operating delivery plan for commercial services, in consultation with our project or program delivery team Exercise authority by managing and owning the delivery of commercial services under the contract or project portfolio per project plans Manage a commercial (or combined services) team consisting of multi‑firm and client resources. Leverage their diverse array of talents and delegate responsibilities Proactively plan, direct, and execute the appropriate means and methods required in commercial management (including claims management) to successfully achieve the commercial services offered from inception to completion. Recognize and implement any revisions to the approach when required Provide sound leadership and oversight to the commercial team members (commercial, claims, and administration). Recognize the strengths of each team member and build up their confidence to soundly navigate the complexities of the assigned task(s) and provide constructive feedback that can be applied to their professional growth Build and maintain a positive, high‑performing team culture with an openness to constructive challenge, continuous improvement, implementation of lessons learned, and an overall ‘right‑first‑time’ mindset Manage any performance‑related issues, prepare sound employee evaluations, coach and mentor staff, identify opportunities to improve employee engagement, review and approve timesheets and vacation requests, etc. Track and effectively communicate team performance, project status, commercial strategies, and benefits. Identify any team performance or project deliverable concerns and proactively address and resolve matters to ensure the team’s success and overall client satisfaction with the services provided Manage the interface between client, consultants, and all associated service providers at all levels of the engagement model Manage senior‑level customer relationships Determine and convey the human and material resources required to complete assigned contracts and projects successfully Formulate a resource allocation strategy and utilize this to distribute work and budgets Exercise authority in managing the work and controlling the delivery of commercial elements and requirements under the contract and per project plans Direct, track, monitor, and report commercial, claims, and procurement staff performance (including non‑company resources) and ensure excellence and adherence to specified deadlines, scope, budget, quality measures, KPI, etc. Address issues with corrective actions as appropriate Identify risks and implement mitigation strategies and contingency plans Evaluate commercial performance and overall effectiveness by consulting with clients and project staff Develop and deliver progress reports, proposals, evaluations, and presentations to various audiences, including the project team, senior executives, key stakeholders, and company operations Manage and negotiate scope changes, including the development of costs and risk assessments for review with leadership and develop change requests Act as an internal quality control check for the project on the performance of all commercial items and deliverables Manage any ongoing quality control issues and participate in and monitor the resolution Enforce acceptable standards of workmanship in all commercial management areas through every stage of the work Promote an environment that is inclusive and diverse and celebrates our differences Working Conditions
Office‑based With all our roles, there is some in‑person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs Here’s What You’ll Need
Minimum of 18 years of experience in Procurement, Contract Administration, Supply Chain Management, and Claims Management Minimum of 5 years of experience in Commercial and Claims Management or relevant Claims experience Bachelor’s degree in relevant field of Construction, Engineering, Project Management, Business Administration, Finance, Logistics or Supply Management Holding recognized certification in specified fields of Engineering, Contracts Management, Program Management, Procurement Management, or Project Management including PMP (Project Management Professional), Professional Engineers of Ontario (PEO), Certified Professional Contracts Manager (CPCM), Chartered Institute of Purchasing and Supply (CIPS), Certified Supply Chain Professional (CSCP), Certificate Professional in Supply Chain Management (CPSM), or equivalent BONUS POINTS IF YOU HAVE:
Expert knowledge and successful execution of Project Management methods Extensive understanding of tools and metrics needed to evaluate project performance Adept at taking the lead on potentially risky technical decisions related to Commercial Management services with minimal supervision Effectively anticipates, identifies, and minimizes risks Expert ability to detect and capitalize, while being sensitive to, others’ strengths Demonstrated capability to supervise, delegate, and develop capacity Tact to perceive and ameliorate conflict and tension Well‑versed and experienced in managing the interdependencies between technology, operations, and business needs Demonstrated functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices Proven success in providing on‑site leadership for project teams by building and motivating staff to meet project goals, adhering to their responsibilities and project milestones Proficiency in taking ownership and efficiently managing resources to identify, solve, and overcome challenges Substantiated experience delivering excellent results and exceeding clients’ and external and internal stakeholders’ expectations Keen on sustainability, social responsibility, and making a positive environmental impact Professionally represent the organization at all times Advanced skills in Microsoft Office Mastery of Project Management software Must maintain professional development to keep abreast of emerging technologies, methods, and best practices Seasoned and capable of negotiating favorable contractual terms Fosters collaborative relationships with various teams, partners, and clients Arranges priorities and escalates competing risks to meet deadlines Keen eye for detail and adept problem‑solving abilities with a track record for meeting deadlines Must have demonstrated experience relaying and receiving information (written and verbal) in a demanding multidisciplinary project environment Expert ability to work collaboratively and independently on creative and analytical tasks in a structured, disciplined, technology‑driven environment Capability to lead multi‑resource commercial and contracts teams Ability to work creatively and analytically in a problem‑solving environment by ensuring effective teamwork, promotion of innovation, and overall excellence
What’s in It For You
Work on the largest and best projects: We advise and deliver on our clients largest, most complex capital programs, enabling more efficient use of capital and higher ROI. Work with purpose: Be part of creating positive change and making the world better for our people, our clients, and the communities where we live and work. Embraces sustainability with everything you do—from how we service our clients, partners and communities to how we operate as a responsible business. Work with reach: When you join us, you’ll work with the top companies with leaders from every industry. Across 120 countries and 40 industries, we work as one team with a common goal—to create 360‑degree value by embracing change. While our global reach is impressive, you’ll find that our I&CP Americas team is highly accessible and collaborative. Grow and Thrive Professionally: We invest in you. With a $1.1 billion commitment to our team’s learning and development, your growth is prioritized. Whether through leadership training, creative problem‑solving workshops, or technical upskilling you have the resources to excel. Our flexible, omni‑connected work model also supports a healthy work‑life balance, adapting to both professional needs and personal circumstances. Bring your true‑self to work: Our commitment to our 775,000 people from a variety of cultures, beliefs and backgrounds makes us more innovative, and lets you bring yourself to work. Be on the forefront of technology that’s creating a better future for all. Learn more. Make a difference: Connect your passions and purpose with your profession with opportunities to participate in corporate citizenship, Employee Resource Groups, eco‑actions and development‑partnership projects. Awards and Recognition: We are recognized as leaders within program management and capital project professional services, having been ranked as the 7th largest program management firm by ENR (Engineering News Record). Accenture is recognized among the World’s Best Workplaces™—Ranked #10 on the World’s Best Workplaces™ by Great Place to Work® and Fortune. Accenture I&CP offers our employees a competitive compensation package with comprehensive employee benefits, and an inclusive environment that fosters teamwork & entrepreneurial spirit. Accenture I&CP is an equal opportunity employer.
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