Staff Engineer - Escalations (Platform/ Cloud)

About Kinaxis Are you looking to join an innovative, market‑leading company where you can truly elevate your career? At Kinaxis we are serious about culture, technology, customers and humor. If you want to be part of an incredible growth story, this may be the place for you.

We started in 1984 as a team of three engineers and are now a global organization of over 2,000 employees across six global offices, with a best‑in‑class HQ in Ottawa, Canada. Kinaxis is a global leader in modern supply‑chain orchestration, offering an AI‑infused platform that delivers end‑to‑end visibility. With more than 40,000 users in over 100 countries, we’re expanding our team.

Location Hybrid if based in Toronto or Ottawa. Remote for other locations in Canada.

About the Team Customers rely on Kinaxis to support complex supply‑chain operations in highly demanding environments. The Escalations Developers team resolves critical issues and enhances our world‑class supply‑chain optimization software. As a member of the Escalations Team within the Product Group, you will work with core development and support teams in a fast‑paced, collaborative environment. Your role is to read, write, debug code, and fix existing software.

Salary Range Annual cash compensation ranges from $120,000 to $165,000, plus a discretionary 12 % company bonus. The final offer will reflect the successful candidate’s skills and experience.

Vacancy Status This is an existing job vacancy.

What you will do

Coordinate cross‑functional teams to triage and resolve complex customer escalations, ensuring timely resolution and clear communication across stakeholders

Own high‑level defect remediation end‑to‑end by partnering with engineering and support to drive effective fixes

Collaborate across teams to troubleshoot diverse customer configurations delivering high‑quality, scalable solutions

Operate effectively in a fast‑paced environment, consistently meeting demanding customer and business expectations

Partner with global support and development teams to improve product quality and reliability

Shape and strengthen the reliability and agility of the Escalations organization

Serve as a technical mentor, offering guidance and coaching to less‑senior developers while promoting engineering best practices

Technologies we use

C++, C#, JavaScript, Python, GitHub Actions, Java and .NET technologies

Visual Studio, VS Code, JIRA, Confluence, Git

Maestro – market‑leading in‑memory data server technology

Sophisticated internal testing tools to validate correctness and performance

Virtual and cloud infrastructure for development, support, and testing

What we are looking for

7+ years of relevant experience

A love of problem solving in real‑world situations

Working knowledge of C++, Python, C# or other programming languages

Familiarity with software at the system level including multi‑threading and concurrency

Ability to work effectively in a fast‑paced interrupt‑driven environment

Excellent communication and teamwork skills both written and verbal

Level 3 customer support experience

Background in, or understanding of, supply‑chain management

AI tools such as Prompts (Chat GPT, Gemini, Grok, etc.), GitHub Co‑pilot

Cloud platform knowledge (Azure, GCP)

Ability to troubleshoot API / Web Client issues

Ability to troubleshoot ML System issues

Ability to find opportunities to accelerate the SDLC through innovative application of AI or other tooling, while upholding architecture consistency, secure design, and code‑quality standards.

Ability to review AI‑generated code rigorously for correctness, architectural fit, integration risk, and edge case support with a growth mindset and bias for experimentation.

Benefits

Flexible vacation and Kinaxis Days (company‑wide days off)

Flexible work options

Physical and mental well‑being programs

Regularly scheduled virtual fitness classes

Mentorship programs, training, and career development

Recognition programs and referral rewards

Hackathons

EEO and Accessibility Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Recruitment Process Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

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