IT Applications Manager, NetSuite Platform

Working Location Remote (Canada) or can be hybrid if in Toronto

Position Summary As the IT Applications Manager, NetSuite Platform, you will serve as the primary owner of our NetSuite ERP platform across Newtimes’ growing portfolio of North American retail and third‑party logistics brands. This role will lead the ongoing optimization, governance, and scalability of NetSuite while supporting the onboarding of newly acquired brands and evolving business processes.

This position requires a strong blend of technical NetSuite expertise, business process understanding, and platform leadership. The ideal candidate is comfortable working hands‑on within NetSuite, collaborating with cross functional technical and business teams, including merchandising, retail, finance and technical integration and architecture teams, and helping build the future enterprise applications team as the company grows.

Primary Responsibilities

Serve as the primary owner of the NetSuite ERP platform across multiple brands and business units

Manage the configuration, optimization, and ongoing evolution of NetSuite modules and functionality

Ensure system scalability to support new brand acquisitions and organizational growth

Own and govern master data integrity across critical domains, including item master, customers, vendors, and financial dimensions

Establish and maintain standards for roles and permissions, workflows and automation, system configuration and data integrity

Coordinate NetSuite upgrades, release management, and feature adoption

Develop and maintain the NetSuite platform roadmap aligned with enterprise goals

Identify opportunities to improve automation, reporting, process efficiency, data visibility etc.

Evaluate new NetSuite features, modules and third‑party tools

Drive continuous improvement across warehouse management, finance, merchandising, retail and operations workflows

Monitor platform performance and system usage metrics

Brand Onboarding & M&A Support

Lead NetSuite onboarding efforts for newly acquired brands

Partner with stakeholders to standardize and align business processes across brands

Support data migration, configuration setup, and process validation

Ensure consistent system design across business units and subsidiaries

Help scale the platform to support ongoing acquisitions and growth

Stakeholder Engagement & Requirements Management

Partner closely with Finance, Operations, and other business teams

Lead discovery sessions to gather and document business requirements

Translate business needs into functional specifications, user stories and technical requirements

Facilitate prioritization of enhancement requests

Provide guidance on best practices and system capabilities

Integrations & Technical Collaboration

Work closely with integration and architecture teams to support NetSuite integrations

Validate technical feasibility of enhancements

Governance, Documentation & Training

Maintain system documentation and configuration standards

Lead change management activities for new features and enhancements

Provide end‑user training and enablement resources

Ensure compliance with internal governance and audit requirements

Support data quality and system integrity initiatives

Help define the future structure of the enterprise applications team

Participate in hiring and mentoring NetSuite developers, analysts, and administrators

Establish development standards and best practices

Support knowledge sharing and cross‑functional collaboration

Contribute to long‑term enterprise applications strategy

Preferred Experience

5+ years of experience working with NetSuite ERP

Hands‑on experience configuring NetSuite, including workflows, saved searches, SuiteScript, forms and records, reporting

Strong understanding of ERP‑driven business processes, including finance, order management, procurement, inventory or operations

Experience working with integrated systems and middleware platforms

Experience supporting multi‑entity or multi‑brand environments

Proven ability to manage competing priorities and deliver scalable solutions

Strong communication and stakeholder management skills

NetSuite certifications such as SuiteFoundation, Administrator, ERP Consultant etc.

Experience with integrations using REST/SOAP APIs

Experience supporting acquisitions or system rollouts

Familiarity with Agile delivery methodologies

Experience with data migration and system implementation projects

Experience in retail, distribution, manufacturing, or multi‑brand environments

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