Operations Officer -57847

Join a leading financial leader in Markham as an Operations Officer focused on Compliance Remediation. In this high-impact contract role, you will safeguard the integrity of our small business accounts by ensuring every file meets rigorous regulatory standards. We are seeking a detail-oriented professional with experience in banking call centers or administrative operations who excels within a fast-paced corporate setting.

Reporting to the Manager of Deposit Compliance Remediation, you will:
-Execute comprehensive file reviews and update critical customer data.
-Perform back-office administrative functions to ensure 100% compliance.
-Collaborate with the team to provide a seamless, professional experience for our clients.

Start Date: ASAP
Duration: Long-term contract (to Dec 31, 2026) with conversion potential.
Location: Markham, ON (Hybrid: 4 days onsite).
Pay: $25.49/hr + OT as needed.


Advantages
Leading Organization: Gain experience working within a premier, globally recognized financial institution.
Long-Term Stability: This contract offers a steady duration through 2026 with a clear pathway for potential permanent conversion.
Comprehensive Training: Benefit from a structured 2-week training period to ensure your success in the role.

Responsibilities
Account Review: Conduct meticulous reviews of customer files to identify discrepancies or missing data.
Compliance: Follow end-to-end procedures for Business Account compliance, ensuring all interactions and updates are documented accurately.
Data Accuracy: Prepare and complete documentation that precisely reflects client and business intentions.
Internal Collaboration: Interact with internal partners and navigate multiple software platforms to resolve account issues.
Policy Adherence: Maintain strict adherence to company policies and standards during all maintenance activities.

Qualifications
Experience: 1+ years of relevant work experience, ideally within Banking, Financial Services, or a Contact Center environment.
Education: High School Diploma or equivalent; specialized certifications are not required.
Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and experience with CRM tools.
Communication: Fluency in English (written and verbal) is mandatory.
Industry Knowledge (Nice-to-Have): A foundational understanding of KYC (Know Your Customer) or KYB (Know Your Business) requirements
Organization: Proven ability to manage a steady workload in a fast-paced environment.
Problem Solving: Ability to work through ambiguity to solve business problems and meet SLA-based performance targets.
Interpersonal: Strong skills in building rapport with internal teams and partners.

Summary
If you are interested in the operations officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.