Talent.com
Mark's Work Wearhouse Ltd.
Assistant Manager, Customer Experience, Strachan RoadMark's Work Wearhouse Ltd. • Medicine Hat, AB
Assistant Manager, Customer Experience, Strachan Road

Assistant Manager, Customer Experience, Strachan Road

Mark's Work Wearhouse Ltd. • Medicine Hat, AB
30+ days ago
Salary
CA$42,000.00–CA$52,500.00 yearly
Job type
  • Full-time
Job description

The Customer Experience Manager/Assistant Manager is a member of the store leadership team and is responsible for ensuring exceptional customer experiences in our Mark’s Stores. They lead and develop a strong team, drive efficient operations, and analyze customer feedback to make improvements. The Customer Experience Manager/Assistant Manager leads with our organizational Core Values and strives to live out our Brand Purpose each day “To Make Life in Canada Better” by connecting customers with products and services to keep them Warmer, Drier, Safer, and More Comfortable.

What you’ll do

  • Partner with SGM to hire and build a strong and diverse team.
  • Assist in scheduling and workload planning for efficient operations.
  • Take ownership of loyalty programs and coach and train team members on these programs.
  • Run the Manager on Duty program to enhance the customer experience on the sales floor.
  • Create a positive culture where associates are recognized for exceptional service.
  • Lead from the floor and actively build, manage, and develop team members.
  • Ensure consistent delivery of outstanding customer experiences aligned with the company's mission and values.
  • Identify areas for improvement in customer experience and implement appropriate strategies.
  • Analyze customer feedback and implement improvements based on insights gathered.
  • Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
  • Handle customer escalations and resolve issues or complaints promptly and effectively.
  • Connect customers with products and services to meet their needs

What you bring

  • Strong leadership abilities to guide and inspire team members.
  • Excellent communication skills to effectively communicate with team members, customers, and stakeholders.
  • Strong problem-solving ability to handle challenging situations.
  • Strong interpersonal skills to build positive relationships with team members and customers.
  • Customer-centric mindset with a deep understanding of customer needs and preferences.
  • Ability to develop and mentor team members to foster a high-performing and motivated team.
  • Results-oriented with a focus on achieving key metrics such as overall sales, training saturation, inventory accuracy, staff turnover, and net promoter score.
  • Technical proficiency to support teams and drive efficiency.
  • Adaptability to thrive in a fast-paced environment.
  • Decision-making agility to make effective decisions.
  • Collaborative mindset to work effectively with others.
  • Future-focused with a desire to continually develop and improve.

Compensation

We’re always looking for great talent! In addition to competitive pay, we offer:

  • Comprehensive benefits and retirement programs
  • Performance incentives
  • Other perks to support your well-being
  • Career growth opportunities and product discounts

Our typical hiring range is between 42,000 and 52,500. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

#LI-LK1


We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

Create a job alert for this search

Assistant Manager, Customer Experience, Strachan Road • Medicine Hat, AB

Similar jobs

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

ApexFocusGroupMedicine Hat, AB, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Administrative Assistant admin experience needed.Adminis... Show more

 • Promoted

Administrative Assistant - Part-Time Focus Group Panelist (Up To $850/Week)

Apex Focus Group Inc.Medicine Hat, AB, Canada
CA$75.00 hourly
Full-time +1

Job Title: Administrative Assistant Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to participate ... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausMedicine Hat, AB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Administrative Assistant Admin Work From Home - Part-Time Focus Group Panelists

ApexFocusGroupMedicine Hat, Alberta, CA
Remote
Full-time +3

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Administrative Assistant admin experience needed.Adminis... Show more

 • Promoted

Community Manager

Parkbridge Management LPMedicine Hat, Division No. 1, CA
Temporary

Assistant Community Manager (6-month contract).The Assistant Community Manager will work closely with the Community Manager to ensure efficient property management, maintain tenant satisfaction, an... Show more

 • Promoted

Recreation Aide (Casual)

Park Place Seniors Living, Inc.Medicine Hat
Full-time

JOB SUMMARY: As a valued interdisciplinary team member, the Recreation Aide, under the direction of the Recreation Manager, implements recreation and life enrichment programs which meet the physica... Show more

 • Promoted

Assistant Manager

DexterraMedicine Hat, Division No. 1, CA
Full-time

We've been serving Canadian clients for over 75 years.The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets... Show more

 • Promoted

403-593 Seasonal Garden Centre Lead Merchandiser - Weekends (Fri-Sun)

Goliath Grower ServicesMedicine Hat, Division No. 1, CA
Full-time

Goliath Grower Services is seeking energetic and adaptable individuals that have a proven track record of leadership and team task delegation to join our team for a fast-paced, rewarding season of ... Show more

 • Promoted

Environmental Services Assistant - AgeCare Riverview

AgeCareMedicine Hat, Division No. 1, CA
Full-time

The OpportunityReporting to the Environmental Services Manager, the Environmental Services Assistant performs routine repairs and minor maintenance while delivering excellent customer service to re... Show more

 • Promoted

Part-Time Focus Group Participant - Dining Out

ApexFocusGroupMedicine Hat, AB, CA
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Outside Sales Representative

Lordco Auto PartsMedicine Hat, Division No. 1, CA
Full-time

Position: Outside Sales Representative.Outside Sales Representative to join the team at our Medicine Hat store.If you are looking for a fun workplace with excellent benefits and support for career ... Show more

 • Promoted

Assistant Manager, Customer Experience, Strachan Road

Mark's Work Wearhouse Ltd.Medicine Hat, Division No. 1, CA
Full-time

Partner with the Store General Manager to hire and build a strong and diverse team.Assist in scheduling and workload planning for efficient operations.Take ownership of loyalty programs and coach a... Show more

 • Promoted

Retail Supervisor Driving Impactful Team Strategies and Operations

SaversMedicine Hat, Division No. 1, CA
Full-time

Become a Retail Supervisor and lead your team to success while promoting sustainability efforts in the community.Your leadership will directly influence store performance and team development in a ... Show more

 • Promoted

Shift Manager

McDonald's CanadaMedicine Hat, Division No. 1, CA
Full-time

We are more than just your local restaurant.We are a collection of hardworking small‑business owners, students working part‑time, career builders, and active seniors getting the most out of life.Di... Show more

 • Promoted

Laboratory Assistant I

AlbertapubliclabsMedicine Hat, Division No. 1, CA
Full-time

We have an exciting opportunity to add a Medical Laboratory Assistant I to our team in Medicine Hat to work in a fast-paced, public-facing Patient Service Centre.With this opportunity you will perf... Show more

 • Promoted

Part-Time Focus Group Participant - No Experience Required

ApexFocusGroupMedicine Hat, AB, CA
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Retail Supervisor

SaversMedicine Hat, Division No. 1, CA
Full-time

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature.We supply our ... Show more

 • Promoted

Camp Operations Leader - 20/10 Schedule & Benefits

DexterraMedicine Hat, Division No. 1, CA
Full-time

A growing infrastructure management company is seeking an Assistant Manager based in Medicine Hat.The role involves overseeing operations and logistics, ensuring compliance with policies, and deliv... Show more

 • Promoted

Customer Experience Associate

TDMedicine Hat, Division No. 1, CA
Full-time

TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities and skill development are defining features of the colleague experience at TD.Our c... Show more

 • Promoted

Earn Extra Income - Remote

AlmediaMedicine Hat, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more