Digital Platform Manager

This posting is for an existing vacancy.

Job Summary

Reporting to the Head of Department/Operations, the Digital Platform Manager is responsible for the end-to-end management, performance, and continuous evolution of our digital platform. This role ensures the platform reliably delivers real-time visibility, instant notifications, and actionable insights that improve work zone safety, operational efficiency, and sustainability.

Acting as the bridge between technology, operations, customers, and partners, the Digital Platform Manager owns platform strategy, user experience, data integrity, and lifecycle performance to ensure it meets current and future market needs. The role is responsible for full ownership of the product, from early launch through post‑launch growth and ongoing continuous improvement.

Responsibilities:

• Own and manage the digital platform end to end, ensuring reliable performance, scalability, and continuous improvement.
• Oversee and support customer installations in the field, ensuring successful deployment, configuration, validation, and handoff of the digital platform and connected devices.
• Build and maintain strong customer relationships to ensure satisfaction, retention, and long-term platform engagement.
• Lead the platform roadmap, translating business and customer needs into prioritized digital capabilities.
• Oversee real-time visibility, digital mapping, and data flows from connected devices.
• Ensure accurate, timely alerts for moved, fallen, or impacted traffic signs and equipment.
• Partner with operations teams to optimize incident response workflows and reduce downtime.
• Act as the bridge between engineering, product, operations, and customer-facing teams.
• Champion user experience, adoption, and platform usability for traffic management teams.
• Monitor platform health, data integrity, security, and compliance with privacy standards.
• Use platform insights to improve safety outcomes, operational efficiency, and sustainability.
• Identify opportunities to enhance automation, analytics, and smart infrastructure capabilities.

Qualifications, Skills & Competencies

• A degree in Business, Engineering Technology, Computer Science, or a related field, or an equivalent combination of education and relevant experience, would be advantageous.
• Minimum 2 years of previous experience supporting sales, business development, and account management is required.
• 3–5 years of experience managing digital platforms, SaaS products, or technology-enabled solutions.
• Experience with IoT-enabled systems, connected devices, or real-time data platforms.
• Strong understanding of cloud platforms, APIs, dashboards, data flows, and platform reliability principles (including data integrity, privacy, and security).
• Familiarity with digital mapping or location-based technologies is an asset.
• Experience working in agile or iterative delivery environments with a solid understanding of product lifecycle management.
• Proven ability to translate operational and customer needs into effective digital solutions.
• Strong analytical, problem-solving, and data-driven decision-making skills.
• Demonstrated ability to prioritize enhancements based on safety, efficiency, and customer impact.
• Experience improving operational efficiency, safety outcomes, automation, or supporting sustainability/ESG initiatives is considered an asset.
• Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally (engineering, operations, customers, and senior leadership).
• Ability to clearly communicate technical concepts to non-technical audiences.
• Passion for leveraging technology to enhance safety, efficiency, and environmental outcomes.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please inform us in your cover letter. We will review applications as they are received and look forward to hearing from you.

We thank all candidates for their interest; however, only those most qualified will be contacted.