This position is a part of the Training & Enablement organization and is responsible for providing technical product training on Resideo home solution products found in our HVAC, Security & Awareness businesses. Additionally, the Technical Training Specialist II will develop customized training programs to align with the specific criteria of HVAC, Water/plumbing, building science, customer, and market needs based on new product introductions.
JOB DUTIES:
Provide technical product and procedural training, both in person and virtually, to Resideo customers, channel partners, and internal technical support teams, supporting new-hire onboarding, new product introductions, conversions, wallet-share growth, and maintenance of existing business.
Effectively manage relationships with Resideo Sales, Contractors, Distributors, and other Channel Partners.
Act as a focal point for real-time Technical Support feedback on product performance for Resideo products spanning the gap between customer, technical support, quality, and engineering as needed.
Actively participate in new product BETA testing, evaluations, and launches for new products, services and feature sets.
Contribute to and help with the development of new training content and the improvement or updating of existing content.
Document, capture and report on non-typical product performance and customer issues as they arise in the field.
Attend industry related functions such as Trade Shows and Association functions when needed.
Keep accurate records of training executed and perform surveys to measure effectiveness .
Document all tasks and project activity.
Effectively manage Travel & Expense spend to minimize cost while maximizing results.
Support New Product Introduction and Train-the-Trainer activities for new products, technologies, and procedures.
Design and implement changes to points of interaction between the customer and Technical Support Associates to enhance the customer experience.
Identifies and communicates areas of improvements to leadership to enhance agent services to customers.
Perform other duties and tasks as requested.
YOU MUST HAVE:
5+ years of Residential HVAC or Security industry experience focused on the installation, commissioning & optimization required for that line of business with a minimum of 2-years of experience in a customer-facing role.
Professional experience utilizing Microsoft Office tools and OS platforms.
Proven ability to conduct instructor-led trainings and effectively deliver classroom and web-based training with professional classroom demeanor.
Valid Driver’s license.
The candidate for this position must be based in Alberta or British Columbia, supporting operations across both provinces and traveling up to 75% within these territories.
WE VALUE:
Excellent communication skills (oral, written, and presentation).
Resideo or industry product knowledge and experience.
Excellent writing and editing skills.
Ability to adapt to evolving products and technology.
Experience as a trainer/educator for technical products.
Excellent team and communication skills.
An ability to take initiative and work with limited direction
WHAT'S IN IT FOR YOU:
Resideo is a large matrix organization, so this is a great opportunity to hone your skills around driving results across cross-functional teams.
Enjoy work-life balance with vacation time that can be scheduled with manager approval based on business priorities and personal needs, without pre-set maximums.
Immediate eligibility for additional Resideo-provided benefits, including Medical, Dental, Vision insurance and 401K.
The typical base salary for this role, ranges from CAD $68,250 to $113,750 per year but varies by specific work location. Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.
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Technical Training Specialist II • VANCOUVER, BRITISH COLUMBIA, Canada
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