IT Support Specialist

Location:

Mississauga, Ontario

Company:

Mattamy Homes Canada

Department:

Information Technology, GTA Homebuilding

Employment Type:

Full-Time

Reports to:

Manager, Division Services

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

Reporting to theIT Manager, Division Services,the IT Support Specialist will be responsible for supporting and ensuring delivery of IT services to theToronto Homebuildingbusiness so that end users can accomplish business tasks, while striving to achieve the company mission the Best Homeowner Experience, in all activities undertaken.

What you’ll do

• Provide exemplary end-user support and service in all situations, keeping the end-user informed of progress and workarounds.
• Provide a prompt response to user requests for information and assist in application system problem resolution.
• Technical oversight of onsite and offsite meeting facilities, ensuring seamless AV functionality and technical assistance
• Collaborate withIT Service Delivery Leads for activities such as incident management, problem management and root cause analysis and toresolve after-hours incidents.
• Proactively build relationships and awareness of remote office activities with key stakeholders from the different divisions.
• Ensure defined process and proceduresare followed and maintained.
• Partner with People & Cultureand business leads to ensure onboarding/offboarding processes are followed.
• Assist all users with Windows 10, Windows 11, Dell, iPads, iPhoneandAndroid support.
• Troubleshoot meeting related issues with Logitech devices/Microsoft Teamsand assist remote users through LogMeIn.
• Triage issues and service requests via phone,e-mailor service desk ticketing system.
• Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required.
• Trainusers on Mattamy processes and applications.
• Manage ordering & deployment of hardware and software required for users.
• Ensure user hardware central database is managed and up to date.
• Manage distribution groups.
• Assist users in troubleshootingMulti-Factor Authentication(MFA)related issues.
• Deployment and troubleshooting Konica Minolta printersandensuretoner inventory is managed.
• Travel to remote office locations as needed

What you bring

• Strong knowledge of computer hardware, software, operating systems, and networking fundamentals (LAN/WAN/VPN).
• Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment.
• UnderstandingofWide Area Network and LAN technologies that can be used to connect site,trailersandoffices.
• Demonstrated experience with client support and a proven ability to deliver a high level of customer service.
• Excellent written and verbal communication skills.
• Customer and Vendor relationship management skills.
• Demonstrated proactive approaches to problem-solving with strong decision-making capability.
• Strong ability to achieve high performance goals and meet deadlines in a fast-paced environment.
• Able to travel within theGTAregion.

Bonus points

• CollegeDiploma orUniversityDegree in business or information systems.
• Experience with the following systems:Fresh Service,Solarwinds,Office 365 (Applications, Email, Teams,Sharepoint, PIMS/ LAPS, MFA),Active Directory,Apple, Windows and AndroidDevices, Dell Hardware,JD EdwardsandLogMeIn.

Compensation

The expected base salary range for this position is $57,500 - $87,500. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional situations may fall outside of this range, and we encourage all interested applicants to apply.

You are also eligible to participate inMattamy’sannual bonus program, which gives you the opportunity to increase your total compensation if business and individual goals are achieved.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.

Who we are

Mattamy Homes is the largest family-owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.