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Artech LLC
French Customer Support SpecialistArtech LLC • MARKHAM, ON
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French Customer Support Specialist

French Customer Support Specialist

Artech LLC • MARKHAM, ON
7 days ago
Job type
  • Full-time
Job description

Title: French Customer Support Specialist
Location: MARKHAM,ONTARIO
Duration: 12 Months

Salary Range: C$30 INC

Introduction

We are seeking a dedicated and professional individual to join our team. This role involves handling customer interactions in French and providing exceptional customer service. If you are fluent in French and have a strong customer service orientation, we encourage you to apply.

Required Skills & Qualifications

  • Fluent French communication skills (written and verbal) — mandatory.
  • Knowledge in P&C insurance.
  • Knowledge in Backoffice processing.
  • Basic to good English communication skills.
  • Strong customer service orientation and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Computer knowledge and familiarity with MS Office.
  • Willingness to work in shifts, including night or rotational shifts if required.
  • Need to meet RTO guidelines of the customer.
  • Prior work experience at client or in client's Industry.

Preferred Skills & Qualifications

  • Prior experience in BPO, Call Center, or Customer Support.
  • Experience supporting international customers.

Day-to-Day Responsibilities

  • Handle inbound and/or outbound customer interactions in French (calls, emails, chats, or back office processing).
  • Provide accurate information regarding products, services, billing, or account-related queries.
  • Resolve customer complaints and issues promptly and professionally.
  • Document customer interactions and update records accurately.
  • Follow service level agreements (SLAs), quality guidelines, and compliance requirements.
  • Escalate complex issues to appropriate internal teams when required.
  • Maintain a high level of professionalism, confidentiality, and data security.
  • Collaborate with team members and supervisors to improve process efficiency.

Company Benefits & Culture

  • Comprehensive benefits package.
  • Opportunities for professional growth and development.
  • Supportive and inclusive work environment.

For immediate consideration please click APPLY to begin the screening process with Alex.

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French Customer Support Specialist • MARKHAM, ON

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