Business Service Officer

Tenure:

Term

Duration: 2 years

Language Requirements: Bilingual Imperative BBB/BBB

Work arrangements: Due to the nature of the work and operational requirements, this position may be eligible for a limited hybrid work arrangement (combination of working onsite and telework).

At the NRC, we recognize that Indigenous candidates may have important connections to their communities and you may be eligible for an exception to this work arrangement. Alternative work arrangements may also be considered to accommodate candidates as required. To learn more about these options, please contact the NRC Hiring team using the contact information below.

Discover the possible

Anything is possible at the NRC, named in 2025 one of Canada’s Top Employers for Young People, Top Employer in the National Capital Region and Forbes Canada’s Best Employers!

As Canada’s largest research and innovation organization, our world-renowned research pushes the boundaries of science and engineering to make the impossible, possible. Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canada’s future and the world.

At the NRC, you’ll also discover new possibilities. Our supportive workplace fosters a culture of creativity, welcoming fresh perspectives and innovation at all levels. We value teamwork. You’ll collaborate across multiple fields and with the brightest minds to find creative solutions. Most importantly, you’ll discover what’s possible within you as you grow, make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the NRC.

The role

We are looking for a Business Service Officer (BSO) to support our Automotive and Surface Transportation (AST) Research Centre. The successful candidate would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

The Business Service Officer will be part of a team of professionals supporting the business development activities of the Automotive and Surface Transportation Research Centre. Working alongside Business Development Officers (BDO), the incumbent will focus on working low-risk while the BDOs develop more complex opportunities.

Responsibilities include:

• Working opportunities for client projects delegated by members of the Business Development team (BDO’s and the Director, Business Development), with an initial focus on manufacturing opportunities.
• Working assigned opportunities by liaising directly with clients and connecting clients to the appropriate researcher(s) to develop statements of work. This includes identifying the appropriate researcher, reviewing proposals and ensuring they meet client needs, reviewing project costing, determining price and negotiating price and other contract terms with the client.
• Working with contract specialists to prepare contracts based on standard agreement templates.
• Updating their opportunities in the Customer Relationship Management (CRM) system.
• Supporting the Director of Business Development with reporting (, bi-weekly updates to Management Team as well as monthly reports to Vice-President on new opportunities and bookings).
• Maintaining and updating the research centre’s Funnel and Bookings Dashboard in Power BI and running ad-hoc reports in the CRM.
• Providing other support such as collateral development and conference preparation.

It is expected that the BSO leverage the NRC’s Business Development Community of Practice to regularly benchmark and remain current on best practices, policies, and guidelines related to business development and client services, as well as make use of training and business development opportunities.

Being in this dynamic role means that the workdays are always evolving, challenging and motivating. This position will appeal to a person who is well organized, detail-oriented, and enjoys working as part of a multidisciplinary team of professionals to deliver excellent client service and support the business management activities of the Automotive and Surface Transportation Research Centre. If you are that person, then this is the perfect role for you!

Screening criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:

Education

Bachelor’s degree in Science, Engineering, Business Administration or a field relevant to the position.

An equivalent combination of work-related experience, formal training and education would also be considered.

For information on certificates and diplomas issued abroad, please see Degree equivalency

Experience

• Significant experience in sales, client service, or customer support in a technology environment.
• Significant experience drafting business proposals.
• Significant experience reviewing contracts.
• Experience establishing collaborative working relationships with colleagues and clients.
• Experience working with a Customer Relationship Management System (CRM).

* Significant experience is defined as a minimum of four (4) years of experience.

Condition of employment

Reliability Status

For a Reliability Status, verification of background information over a period of 5 years is required.

Language requirements

Bilingual Imperative BBB/BBB

Information on language requirements and self-assessment tests

Assessment criteria

Candidates will be assessed on the basis of the following criteria:

Technical competencies

• Ability to write business proposals.
• Ability to close sales opportunities.
• Knowledge of standard terms in a business services contract.
• Ability to verbally summarize technical statements of work in both official languages, English and French.
• Ability to verbally summarize key contract terms in both official languages, English and French.

The following competencies would be considered as asset:

• Knowledge of manufacturing and transportation technologies.
• Knowledge of Intellectual Property (IP) and licensing contracts.

Behavioural competencies

• Management services - Client focus (Level 3)
• Management services - Communication (Level 3)
• Management services - Conceptual and analytical ability (Level 3)
• Management services - Initiative (Level 2)
• Management services - Results orientation (Level 3)
• Management services - Teamwork (Level 2)

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile: Management Services.

View all competency profiles

Compensation

From $78,167 to $91,895 per annum.

In addition, the incumbent who meets the language requirements will receive the Bilingualism Bonus of $800 per year.

NRC employees enjoy a wide-range of competitive benefits including a robust pension plan, comprehensive health and dental coverage, disability and life insurance, office closure at the end of December, and additional supports to enhance your well-being throughout your career and beyond.