IT Production Support Analyst

At TTI, people come for the opportunity and stay for the culture! The IT Production Support Analyst delivers on‑site Tier 1 and Tier 2 support for the TTI Canada Service Repair Hub. This role ensures the stability and efficiency of technology used in a fast‑paced, mission‑critical production environment. Key responsibilities include incident management, PC and mobile device support, troubleshooting enterprise applications, and working closely with vendors and business partners to resolve technical issues. The ideal candidate brings strong business acumen, excellent communication skills, and a service‑first mindset. They support shop‑floor operations, contribute to continuous improvement, follow established IT processes, and participate in on‑call rotations to maintain system uptime and operational continuity.

Job Description

IT Production Support Analyst

Techtronic Industries Inc. | Milwaukee®

Full‑Time | Permanent | Service Hub (Georgina, ON) | P1

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world‑class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast‑paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership. With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Position Description

This role is responsible for providing world class on‑site IT support for the TTI Canada Service Repair Hub operation in Georgina, Ontario. Candidates must demonstrate keen business acumen as well as possess an elevated level of emotional intelligence and have a passion for support.

What You Will Do

• Deliver Tier 1–2 incident management and act as the escalation point for the IT Service Desk and Production Support teams.
• Support PC deployment, imaging, mobile device management, and client‑side WMS / ERP systems.
• Follow established change and incident management procedures to maintain a stable, secure computing environment.
• Partner with vendors to support network, telecom, and AV technologies.
• Manage and troubleshoot handheld and shop‑floor devices used in manufacturing and distribution.
• Build strong relationships with business partners and communicate outages, updates, and resolutions effectively.
• Create and maintain knowledgebase articles and standard operating procedures.
• Ensure timely ticket resolution, meeting SLA expectations and reducing backlog.
• Participate in on‑call rotation to support continuous system availability.
• Plan and execute technology‑related projects within scheduled timelines and approved budgets.
• Support the integration of new client technologies into business processes.
• Drive continuous improvement initiatives aligned with business priorities.

What You Will Bring

What You Will Benefit From

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Diversity, equity, and inclusion

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team.

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