Talent.com
Newrest
Customer service ManagerNewrest • Dorval, FR
Customer service Manager

Customer service Manager

Newrest • Dorval, FR
30+ days ago
Job type
  • Full-time
Job description

And what if your talent were to take shape with us?

Publicado el 16/7/2026

Labor

WINFLIGHT & TECHNICAL DATA SHEETS
  • Create missing technical data sheets
  • Review and correct existing technical sheets
  • Create new items in the system
  • Print technical manuals for each department before the launch of a new cycle
  • Create and monitor cycle rotation tables by airline
  • Create “plating guides” and “menus” documents for each airline and each cycle
  • Create boarding bills and/or ratio tables
QDS (Quality Department System)
  • Respond to customer complaints and follow up on corrective actions internally
  • Log customer complaints into Newrest internal Quality Management System (QMS)
COSTINGS / PRICING / BILLING
  • Costing: Calculate meal costs and set sales prices for client offers
  • Monitor and update client price lists
  • Communicate internally all price updates to be applied in Winflight
  • Create flight templates in WF Flights
  • Verify prices on the first flights of each cycle
COMMERCIAL REPRESENTATION
  • Respond to customer requests and coordinate actions with department heads; ensure proper implementation
  • Receive customers and present new menus in collaboration with the kitchen (presentations)
  • Act as the local representative for clients and manage day-to-day relationships at the station
  • Welcome clients during visits and tastings to audit service quality (Chef Tables)
ROLE SUMMARY – COMMERCIAL MANAGER
  • As Commercial Manager of the subsidiary, you are the main interface between airline customers and internal teams.
  • You will ensure that all operational information (flight schedules, manuals, menu changes, and any other instructions) is communicated to all key personnel. You will ensure that instructions are clearly understood, implemented, and followed.
  • You will closely monitor compliance with service delivery standards (flight checks, Chef Tables, etc.).
  • You will ensure accurate billing and that all items are invoiced at the correct prices.
  • You will maintain excellent relationships with stakeholders to build strong and long-term operational and commercial partnerships.
  • You will ensure fluid and centralized communication between clients and internal operations.
  • You will monitor crew feedback and provide appropriate responses within 24 hours.
  • You will follow up on corrective actions to ensure proper closure.
  • You will contribute to business development by building relations with new clients and supporting contract negotiations.
  • You will ensure the airline quality dashboard is properly maintained.

Perfil

  • Bachelor’s degree in Business Administration, Management, or a related field.
  • Minimum 2 years of experience in commercial or customer services positions
  • A previous experience on Airlines customer services is appreciated
  • English and French fluent
  • Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
  • Client satisfaction will be your priority
  • Attention to detail
  • Focussed on compliance at all time
  • Well organized, rigorous and methodical yet flexible to adapt to local constraints
  • Commercial awareness
  • Hands on personality
  • Excellent computers skills (Office Suite)

ABOUT NEWREST :

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

Competencias

commerceManagercustomerservice
Create a job alert for this search

Customer service Manager • Dorval, FR

Similar jobs

Manager, Customer Success Manager

BioRenderMontreal (administrative region), QC, CA
Full-time

Manager, Customer Success Manager.Manager, Customer Success Manager.Get AI-powered advice on this job and more exclusive features.At BioRender, we’re on a mission to accelerate the world’s ability ... Show more

 • Promoted

Customer Service Manager

Pratt & WhitneyLongueuil, Montérégie, CA
Full-time

Why Join the Customer Service Team?.Join a dynamic team where you will play a key role in the customer experience within the aircraft engine component repair sector.This position offers the opportu... Show more

 • Promoted

Service Manager

Morson EdgeMontreal (administrative region), QC, CA
Full-time

Reporting to the Director of Operations, the Service Manager is responsible for the overall leadership, coordination, and performance of the Technical Services function.The role oversees service de... Show more

 • Promoted

Service Manager 2

EquinixMontreal (administrative region), QC, CA
Full-time

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, hu... Show more

 • Promoted

Customer Success Manager-Enterprise

Search AtlasMontreal (administrative region), QC, CA
Full-time

The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform.This role will build strong client relationsh... Show more

 • Promoted

Customer Success Manager

JitterbitMontreal (administrative region), QC, CA
Full-time

Jitterbit is a leading data, application, and process workflow automation solution.Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experie... Show more

 • Promoted

Mid-Market Customer Success Manager

Riverside Technology, inc.Montreal (administrative region), QC, CA
Full-time

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal.But how many of us truly understand the effort that goes... Show more

 • Promoted

St-Hubert MRO Customer Service Manager

Pratt & WhitneyLongueuil, Montérégie, CA
Full-time

Drive customer service excellence in St-Hubert as a MRO Customer Service Manager.This full-time position emphasizes effective communication and operational success.In this pivotal role, you will le... Show more

 • Promoted

Customer Success Manager

KarbonMontreal (administrative region), QC, CA
Full-time

Karbon is the global leader in practice management software for growth‑minded accounting firms.Our award‑winning, highly collaborative cloud platform streamlines work and communication, enabling th... Show more

 • Promoted

Customer Success Manager | Mid-Market (Academic)

BioRenderMontreal (administrative region), QC, CA
Full-time

At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and eas... Show more

 • Promoted

Customer Trust & Engagement Manager

AutodeskMontreal (administrative region), QC, CA
Full-time

Autodesk is seeking a Customer Trust Engagement Manager to help strengthen customer confidence in Autodesk’s products, services, and business practices.This role serves as a strategic bridge betwee... Show more

 • Promoted

Scotiabank Team Manager - Customer Service

ScotiabankMontreal (administrative region), QC, CA
Full-time

Become a pivotal leader at Scotiabank as the Team Manager for Customer Service in Montreal, Quebec.Focus on coaching a team while driving service excellence and achieving performance goals.As the T... Show more

 • Promoted

Service Delivery Manager - Enterprise Managed Services

Cloud PeopleMontreal (administrative region), QC, CA
Full-time

Service Delivery Manager - Enterprise Managed Services.Montreal, hybrid with a minimum of 3 days per week onsite at the customer.This opportunity sits with a well established cloud solutions and ma... Show more

 • Promoted

Join Assent as a Customer Success Manager

AssentAhuntsic North, QC, ca
Full-time

Assent is seeking a Customer Success Manager to elevate client relations and enhance program effectiveness through strategic oversight.This role is key to ensuring customer satisfaction and retenti... Show more

 • Promoted

Service Delivery Senior Manager with PLATO

PLATOAhuntsic North, QC, ca
Full-time

Take on a pivotal Senior Manager role at PLATO in Ottawa, where you will lead service delivery and culture initiatives.This position emphasizes relationship-building and team development.As the Sen... Show more

 • Promoted

Customer service Manager

NewrestDorval, QC, CA
Full-time

WINFLIGHT ET FICHES TECHNIQUES.Créer les fiches techniques manquantes.Réviser et corriger les fiches techniques existantes.Créer de nouveaux articles dans le système.Imprimer les manuels techniques... Show more

 • Promoted

Service Delivery Manager

PythianMontreal (administrative region), QC, CA
Full-time

Get AI‑powered advice on this job and more exclusive features.At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence.Foun... Show more

 • Promoted

Manager, Technical Services, Global 7500/8000

BombardierDorval, QC, CA
Full-time

When applicable, Bombardier promotes flexible and hybrid work policies.At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and b... Show more

 • Promoted

Customer Success Manager

XiphosMontreal (administrative region), QC, CA
Full-time

Xiphos Systems Corporation (https://xiphos.For over 20 years, we have pushed the envelope of what is possible in NewSpace and secured the trust of various space agencies and space companies around ... Show more

 • Promoted

Customer Success Manager

VersacomMontreal (administrative region), QC, CA
Full-time

Vous êtes un professionnel ou une professionnelle à la recherche d’un emploi où vos compétences seront valorisées et vos efforts reconnus ? Vous tenez autant à la qualité de votre travail qu’à votr... Show more