Application Specialist - Laboratory Information Systems Support (Beaker)

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Job Description

Union: Non-union
Number of vacancies: 1
New or Replacement Position: New
Site: 67 College Street
Department: UHN Digital
Reports to: Manager, Laboratory Information Systems
Salary Range: $ - $ per hour
Hours: hours per week
Status: Temporary Full-Time
Closing Date: May 12, 2026

Position Summary

The Application Specialist (AS) is an essential member of the Digital Software Services (DSS) team at the University Health Network (UHN). In collaboration with other DSS team members, the AS supports various clinical and business applications identified for UHN. This role plays a crucial part in bridging the gap between business needs and technology delivery, specifically within the LIS department. Responsibilities include customer service, incident management, system and business analysis, system upgrades, patching, system testing, participation in projects and process improvement initiatives.

The AS closely collaborates with business stakeholders and subject matter experts to ensure high system performance and reliability. They gather and analyze information and specifications related to clinical practices, workflows, and business processes, configuring the system accordingly. Documentation of policies and procedures to facilitate system usage and effective communication with end users and third-party vendors are also key aspects of the role.

Duties

• Provide expert-level support for applications, including troubleshooting complex and escalated issues
• Deliver day-to-day end-user support, including participation in an on-call rotation
• Support development and maintenance of projects, training programs, and documentation
• Coordinate and perform testing (UAT, performance, regression, integration) for system changes
• Contribute to the design, implementation, and maintenance of LIS and related systems
• Maintain system infrastructure, including servers and databases where applicable
• Generate reports and queries to support data monitoring and decision-making
• Identify and resolve workflow, process, and system issues across stakeholder groups
• Collaborate with internal teams and external vendors to ensure effective system performance

Qualifications

• Undergraduate Degree required in Computer Science, Math, Health Informatics or related field or demonstrated mastery of the relevant material.
• Completion of Medical Laboratory Technologist Diploma program or equivalent is preferred.
• Certification in Epic Beaker required.
• Current registration with the College of Medical Laboratory Technologists (CMLTO) preferred.
• 2-3 years industry experience in 2nd level application support required
• 1-2 years experience as a Medical Laboratory Technologist preferred.
• 1-2 years experience in a Epic-certified Beaker Application Specialist/Analyst in Microbiology preferred.
• Working knowledge of HL7 standards and interfaces; or some other recognized industry standard an asset
• Experience working with various databases and operating systems.
• Advanced skills using software tools such as Visio, Microsoft Project, Excel, Word and SharePoint and other tools as necessary.
• Provide expert-level support for applications, including troubleshooting complex and escalated issues

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.