Assess current operational practices across infrastructure and end user services (server, storage, network, AV, desktop, service desk).
Define and document end to end IT services, including service descriptions, ownership, service levels, success measures, and performance indicators.
Design and document ITIL aligned operational processes, including but not limited to:
Incident Management
Change Management
Service Design
Service Catalogue Management
Continual Improvement
Support organizational design activities, including role definition and job description development.
Develop and execute change management and communications plans to support adoption.
Support potential alignment with service management tooling (e.g., ServiceNow).
Data Centre Modernization & Hybrid Cloud
Lead development of a data centre modernization strategy aligned to a hybrid cloud operating model (on prem/private cloud integrated with public hyperscale cloud platforms such as AWS and Azure).
Facilitate options analysis and decision making for modernization approaches.
Produce both:
A multi year strategic roadmap, and
A tactical execution plan aligned to near term delivery.
Work in an architecture adjacent capacity, producing logical designs, requirements, and decision artifacts while collaborating with technical architects.
Disaster Recovery, Resiliency & Business Continuity
Facilitate engagement with service owners and business areas to define and document RTO/RPO requirements.
Design and document DR and resiliency architectures aligned to hybrid environments.
Develop executable disaster recovery runbooks, test plans, and recovery procedures.
Plan, coordinate, and document DR exercises and test scenarios, including outcomes and improvement actions.
Develop or update business continuity frameworks and plans aligned to operational realities.
Governance, Analysis & Executive Support
Prepare clear, concise executive level presentations, briefings, and decision documents.
Support program and project governance, including risk and issue management.
Develop business cases, backgrounders, and recommendation documents suitable for senior leadership review.
Facilitate workshops, working sessions, and stakeholder consultations.
What you must have:
Demonstrated experience delivering infrastructure modernization and service transformation initiatives
Practical experience with ITIL based service design and operations
Experience supporting hybrid cloud environments
Experience producing DR, resiliency, and business continuity deliverables
Strong facilitation, documentation, and executive communication skills
Experience in justice, courts, or public sector environments is an asset
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
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