Digital Engagement Specialist - Americas

Seco is one of the world’s largest providers of comprehensive metal cutting solutions for milling, stationary, hole making and tooling systems. For over 80 years, we have been more than just a cutting tool provider. We develop and supply the technologies, processes and supports that manufacturers depend on to maximize productivity and profitability. Seco is present in over 75 countries and employs about 4000 people.

Digital Engagement Specialist - Americas

Location United States of America – Flexible In Brazil, Canada, & Mexico

Working as part of a Regional team, the Digital Engagement Specialist’s main role is to increase customer engagement with, and adoption of, our digital solutions; and to promote our eCommerce platforms. Their focus is to foster Seco’s eCommerce growth by identifying solutions that work best for existing customers and ways of attracting and managing new customers digitally. In doing so, they work closely with local stakeholders in the sales, customer service, sales operation and marketing teams and interact with global IT & OI on a regular basis. They act as the business expert in digital solutions project teams and represent the voice of the customers (for both internal and external users). Their goal is to anchor and drive our digital offerings from a sales and marketing perspective by focusing on growth and potential.

Main Responsibilities

The Digital Engagement Specialist is responsible for the implementation and utilization of our eCommerce and self-service solutions by both external customers and internal users. This includes:

• Develop and implement strategies to increase internal and external customers’ adoption and usage of Seco digital solutions.
• Monitor and analyze digital engagement metrics to measure the effectiveness of our solutions and identify areas for improvement.
• Communicate any updates, changes or new solutions to internal and external users via any necessary channels (Microsoft teams, email campaigns, newsletter etc…).
• Develop and protect relationships at customers and work hand-in-hand with the local sales people to identify and meet customers’ requirements.
• Collect and analyze customer feedback to understand their needs and preferences and report this information to enhance digital solutions with the global Digital Sales Team.
• Driving new business revenue with working with B2B channels & drive continues improvement to improve the new sales revenue. Analyze complete business plans & collaborate with various B2B platforms to onboard the new strategies in the region.
• Continuous feedback with internal team to for continuous improvements in the B2B channels.
• Establish themselves as the first point of contact for the local user community for all digital solutions and eCommerce and be the liaison between the user community and our global IT team.
• Provide training and support to customers to help them effectively use our digital solutions (face to face or virtual meetings, Webinars etc…) and create training material when needed (step by step guides, tutorial videos etc…)
• Coordinate activity with IT teams to quickly address any issues or bugs with our digital solutions.
• Stay up-to-date with industry trends and best practices in digital engagement and eCommerce and establish e-commerce benchmarking

Competencies

This role requires a strategic thinker with a passion for customer relationship building and digital solutions and a data-driven decision-making mindset. The Digital Engagement Specialist displays the below competencies:

• Proven experience in customer engagement or eCommerce
• Strong understanding of Seco digital tools and platforms
• Excellent communication and content creation skills
• Proficient knowledge of IT terminology and interfaces
• Ability to work collaboratively in a team environment
• Ability and willingness to develop and exploit strong and productive relationships both inside and outside the organization
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Ability to think creatively and foster innovation and continuous improvement
• Willingness to embrace cultural differences, diversity and ability to utilize expertise
• Be an avid listener, identify core requirements and prioritize

Your profile
You are able to learn or have already a good knowledge of customer-facing roles within B2B. Since this role needs a very close collaboration with our internal team & customers, you need excellent communication skills, both verbal and written English. Knowledge of additional languages is highly appreciated.

You possess a University degree or equivalent with industry experience > 5 years in digital engagement, eCommerce, or a related field. Experience in working with digital tools and platforms like MyPages & B2B environment will be added advantage. You are highly proficient in the Microsoft Office 365, using digital tools and platforms (CRM systems, analytics tools).

What we offer

At Sandvik, you will join a truly international environment where innovation, collaboration and continuous improvement are part of everyday life. We offer:

• Opportunities for professional and personal development
• A culture rooted in our values: Winning Together, Curiosity, Responsibility and Customer Focus
• Supportive colleagues and a workplace that values diversity, inclusion and different perspectives

Visit our Stories Hub, LinkedIn or Facebook to get to know us better.

Application

We look forward to receiving your application no later than 15th May 2026.

Our recruitment process is open, transparent and fair. All applicants are evaluated against the same criteria to ensure we select the best match for this role.

Apply via home.sandvik/career, reference