Talent.com
Customer Service Specialist

Customer Service Specialist

AY TalentVictoria, British Columbia, Canada
19 hours ago
Salary
CAD21.73–CAD24.69 hourly
Job type
  • Permanent
  • Full-time
Job description

Patient Engagement and Retention Specialist

Customer Service Victoria

British Columbia

The wage range for this role is $21.73 - 24.69 / hr.

A look at your benefits

  • You are eligible to receive a bonus .
  • You have a permanent full-time position (40hrs / week).
  • You benefit from a free laser surgery , 3 weeks of vacation , 3 sick days , 1 floater & 1 wellness day .
  • You benefit from group insurance , telemedicine & RRSP match .
  • You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

  • You present treatment options to prospective patients.
  • You provide accurate information to patients regarding surgery, pricing, and scheduling.
  • You manage and address patient questions accurately, concisely, and in a timely manner.
  • You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
  • You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.

    • A clear view of your assets

  • You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
  • Your experience as an account manager or sales representative is considered an asset.
  • You have the desire to succeed while helping customers achieve their goals.
  • You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills..
  • You have excellent communication skills in English.
  • Your experience in an eye-care environment is an asset.
  • Required : You are comfortable traveling to other clinics for your training (expenses covered by our client) .
  • Schedule : You have flexible work availability Monday-Friday from 8 : 00 am to 4 : 00 pm, as well as Saturdays on a rotating basis.