Zoning Technician

Req ID: 28066
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 05/11/2026

Job Summary

Reporting to the Manager, Zoning & Zoning Administrator, the Technician is the primary contact for customers seeking zoning information and application submission support. This role provides customer‑focused guidance on zoning requirements, application processes, and submission standards at customer service counters, through 311 requests, and across other inquiry channels. By delivering accurate front‑end advice and technical research, the position helps applicants understand expectations, prepare complete submissions, and avoid unnecessary delays.

The Technician reviews certificates of occupancy and preliminary zoning review materials to ensure applications meet minimum submission requirements. This role also supports internal service delivery by coordinating Examiner and Planner comments for Committee of Adjustment hearings and preparing research, correspondence, and supporting documentation for supervisor and manager review.

Duties and Responsibilities

Application In-take Screening

• Review application materials (site plan, floor plans, elevations, letters of use, etc) for certificates of occupancy, preliminary zoning reviews, and pool permits to ensure applications meet minimum submission requirements.
• Prepare comments for applicants identifying additional information required for application acceptance.

Customer Service

• Provide zoning information research and application process guidance through counter, email, and telephone inquiries.
• Respond to a wide range of zoning inquiries and deliver plain-language guidance to applicants, property owners, builders, design professionals, and other stakeholders.

Business Support Services

• Collects and analyzes application and inquiry data for management.
• Participate in team discussions to share insights and develop best practices.
• Support a collaborative, learning-oriented team environment by sharing knowledge and engaging in continuous professional development.
• Contribute to sectional business improvement projects.

Skills and Qualifications

Education

• Diploma or four-year degree (preferred) in Architecture, Engineering, Law or Planning.

Experience

• Minimum 1-3 years in the planning/building industry or municipal environment.
• Direct experience reading architectural plans and zoning by-laws.

Knowledge & Technical Skills

• Interpreting architectural/civil drawings, site plans, surveys, and specifications.
• Knowledge of municipal zoning by-laws, the Planning Act, and the Building Code Act/Ontario Building Code (as they relate to zoning) and other regulatory laws.
• Proficient written and verbal communication, including technical report writing and plain-language explanations for diverse audiences.
• Customer service strength, including conflict resolution and problem solving.
• Demonstrated ability to work effectively in a team environment, contribute to shared goals, and support colleagues in achieving collective success.
• Proficient with MS Office, GIS and CAD. Experience with digital permitting/ePlans is an asset.

Hourly Rate/Salary: $ 70,807.00 - $ 94,410.00
Hours of Work: 35
Work Location: Civic Centre Hybrid Workplace
Department/Division/Section: P&B/Planning & Building Dept , P&B/Building Division , Zoning Examination
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing, or selecting candidates.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to recruitment.accommodation@mississauga.ca citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.