IT Specialist – Level 3 (System Administrator / IT Transformation Specialist)

Role: IT Specialist – Level 3 (System Administrator / IT Transformation Specialist) Permanent position Location: Montreal, QC (Hybrid) Job Description Summary: As an IT Specialist – Level 3 (System Administrator / IT Transformation Specialist), you will be responsible for delivering advanced technical support and leading IT infrastructure projects across multiple client environments. This role combines hands-on system administration with cloud transformation initiatives, ensuring systems are secure, reliable, and aligned with evolving business needs. Essential Duties and Responsibilities: Client Support & System Administration: Provide remote and on-site technical support, managing hardware, software, and network systems to ensure optimal availability, performance, and reliability. Troubleshoot and resolve issues efficiently across diverse environments. Infrastructure Management & Optimization: Administer and maintain IT infrastructure, including servers, networks, and endpoints. Continuously assess and optimize system performance, scalability, and reliability. Cloud Services & Transformation: Support and implement cloud-based solutions, particularly within Microsoft Azure and Microsoft 365 environments. Lead or assist with initiatives such as: Autopilot deployments (hybrid/cloud-joined) Intune configuration and policy management Application packaging and deployment On-premises to cloud migrations (phased approach) Windows 365 / Azure Virtual Desktop (AVD) implementations File migrations to SharePoint or Azure file storage Virtualization & Networking: Manage and support virtualization platforms (VMware and/or Hyper-V) and network infrastructure including TCP/IP, DNS, DHCP, VPNs, firewalls, switches, and routers. Documentation & Process Improvement: Create and maintain detailed documentation for system configurations, procedures, and project implementations. Contribute to process improvements and standardization. System Upgrades & Maintenance: Participate in system upgrades, patch management, and lifecycle maintenance to ensure systems remain secure and up to date. Collaboration & Project Delivery: Work closely with internal teams and stakeholders to understand requirements and deliver high-quality IT solutions. Contribute to project planning and execution to ensure successful outcomes. Continuous Learning: Stay informed on emerging technologies, tools, and industry best practices to enhance service delivery and technical capabilities. Minimum Requirements: Experience: 4–7 years of experience in system administration, preferably within a managed services (MSP) environment Education: Diploma (DEC) in Computer Science, Information Technology, or a related field, or equivalent experience Technical Expertise: Strong knowledge of Microsoft environments (Windows OS, Microsoft 365) Experience with Azure cloud services Familiarity with virtualization platforms (VMware, Hyper-V) Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) Experience with computer hardware and peripherals Languages: Bilingual proficiency in French and English Skills & Competencies: Strong troubleshooting and analytical thinking Excellent communication and interpersonal skills Ability to work independently and collaboratively Strong organizational and documentation skills Personal Attributes: Punctual and responsible Detail-oriented and reliable Team-oriented mindset Ability to work effectively under pressure Additional Requirements: Valid driver's license and access to a vehicle Willingness to travel within the Montreal and Laval areas (mileage reimbursed) Certifications (Asset): Relevant industry certifications (e.g., Microsoft, Azure, networking) are considered an asset Fluid thanks you for your interest in this opportunity. However, only candidates with the required qualifications will be contacted. Fluid adheres to the principles of equal employment opportunity and affirmative action. We welcome and encourage diversity in our workplace. Candidates must be eligible to work in Canada.