The Opportunity
This role carries full responsibility for how the business runs day to day across multiple locations.
The environment is service-driven, with a significant portion of the workforce focused on field-based and shop-based execution. Success in this role comes from understanding how to support, schedule, and optimize that type of workforce while maintaining strong customer service levels and operational efficiency.
The immediate focus is on bringing greater alignment across branches, improving visibility into performance, and reinforcing consistency in how work is executed. There is already a solid base to build from. The opportunity lies in refining it, standardizing where it makes sense, and introducing the kind of operational discipline that drives measurable results.
You will work closely with senior leadership, with a clear line of sight between operational decisions and financial outcomes.
Position Description
A key aspect of the role involves ensuring that field and shop operations are properly supported, efficiently scheduled, and operating with consistent standards across locations.
Oversight spans all core operational functions, including:
WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS)
Within the first year, the impact of this role will be visible in how the business operates day-to-day. The business feels more structured without losing its pace or flexibility.
Experience
Qualifications
Education
Post-secondary education in business, engineering, or a related field is an asset.
Chief Operating Officer • Greater Toronto Area
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