Recreation Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role

As a Recreation Assistant Manager at the Four Seasons Resort Whistler, you would be responsible for managing the ski-concierge operations in winter and pool operations in summer in the respect of the Four Seasons Hotels & Resorts policies and standards.

Salary Range $70,000-$75,000

What you will do

• Schedule the ski-concierge / pool attendants to provide maximum service to guests within budgeted guidelines

• Train ski-concierge / pool attendants and supervise them in the performance of their duties

• Conduct performance evaluations and discipline employees when needed

• Communicate closely with appropriate managers and other Assistant Managers on Duty to ensure follow-up on any special problems, guest requests, etc.

• Review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s and Return Guests to their rooms

• Handle guest problems and complaints, keeping Assistant Director of Rooms well-informed as to problems and action taken

• Act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employee

• Utilize the computer systems in house as well as the telephone switchboard

• Respond properly in any hotel emergency or safety situation

• Assist the teams accordingly when business levels warrant

• Perform other tasks or projects as assigned by hotel management and staff

• Adhere to all Four Seasons standards at all times and understanding the importance of a sense of urgency and professionalism

• Become a role model to all staff by leading by example and treating all coworkers as you wish to be treated

• Demonstrate a strong sense of work ethics and maintain professional decorum at all times whilst on property.

What you bring

• Previous experience in hospitality is desired

• Previous experience in a guest services or front line role

• One to two years of previous management experience in a related function

• Intermediate Skier or Snowboarder

• Excellent communication skills

• Strong commitment to service

• Strong leadership skills

What we offer:

• Competitive wages

• Leisure benefit (ski pass or leisure allowance)

• Access to affordable shared staff accommodation

• Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.

• Complimentary meal per shift in our employee dining room

• Paid time off; vacation days and additional floating holidays per year

• Excellent training and development program

• Discovery Nights at Four Seasons worldwide

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our Assistant Recreation Manager to be flexible in working mornings, evenings, weekends, and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work for Four Seasons:

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook:

We look forward to receiving your application!

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.