Implementation Consultant

At EcoOnline, we believe in the power of technology to reshape how organisations protect their people and the planet, paving the way for a safer, more sustainable future.

As a global SaaS leader, we’re at the forefront of innovation in workplace health, safety, and sustainability. Our team is passionate about creating meaningful impact and making a real difference.

Trusted by over 11,000 customers, we’re recognised as pioneers in our field, delivering expertise and guidance to empower our customers at every stage of their safety and sustainability journey.

Want to be a part of a company that’s making a difference?

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

💡 Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

📈 Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!

About the Role

The team delivers a high-quality implementation experience, including bespoke configuration, for multiple SaaS products. They also deliver prepaid consulting services, including bespoke reporting and quality analysis. They currently focus on the ESG product, but are now including additional products such as D4H, Lone Worker and Chemical Manager.

Key Responsibilities:

• Multi product delivery: Develop proficiency in implementation and services for 2 or more SaaS products.

• Onboarding & Delivery: Independently manage multiple customer onboarding projects, including complex and multi-product implementations. This includes leading client workshops and training, managing timelines, supporting change management, and ensuring delivery follows best practices.

• Customer & Stakeholder Management: Build strong relationships with customers and internal teams, ensuring customer excellence and strong internal collaboration. Handle challenges with clear communication and proactive problem-solving.

• Commercial Awareness: Ensure projects stay within contracted scopes. Apply commercial understanding to ensure delivery supports both customer value and business goals. Be diligent in administrative tasks to ensure accurate metrics are being used for decision making.

• Kickoff calls, platform configuration, user training and review calls, services such as bespoke reporting & quality analysis, managing issues or blockers.

• Internal day to day tasks include tracking time, contributing to internal initiatives for process improvements, and assisting other teams such as sales, product, or technical support.

What we're looking for:

• 2 years+ experience within SaaS implementation.

• Experience with customer-facing roles, including strong skills in communication, training and issue management.

• Adapts quickly to new priorities and approaches challenges with a solution mindset.

• Key tools usage; Salesforce & Certinia.

Our Benefits:

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.

• 🌴 Generous Paid Time Off

• 🍼 Extended Parental Leave

• ❤️🩹 Robust Health Coverage

• 💡 Accelerated Learning Paths

• 🧘♂️Team Wellness Initiatives

• 📆 Company-wide Events

• 🌎 Employee Resource Groups

• ⭐️ Recognition awards

EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.

This job posting is for an existing vacancy.

We utilise AI for note taking within our hiring process to enhance efficiency and ensure a smoother candidate experience.

#LI-Hybrid