Job Title: Business Systems Analyst (BSA) – Contact Center, CRM, AI
Primary Skills
Business Analysis | Contact Center Technology | CRM Integration | IVR / Voice Platforms | Digital Channels | API Integration | GenAI Enhancements
Job Overview
Client is seeking an experienced Business Systems Analyst (BSA) to support initiatives across Contact Center modernization, CRM integrations, omnichannel platforms, analytics, and GenAI-driven enhancements. The role involves bridging business and technology teams to deliver scalable, secure, and customer-centric contact center solutions.
Role Description – Key Responsibilities
1. Business Systems Analysis
2. Digital Contact Center Technology
3. Agile Delivery Execution
4. Risk, Compliance & Controls (Banking)
5. Stakeholder & Vendor Management
Required Skills & Qualifications
Core Experience
Banking Domain Knowledge
Tools & Methodologies
Nice to Have
Business Systems Analyst (BSA) – Contact Center, CRM, AI • Toronto, ON, ca
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