Optimization & Training Specialist

Are you passionate about agricultural technology and committed to ensuring equipment performs at the highest standard? Do you value hands-on fieldwork, solving complex technical challenges, and supporting customer success? We are seeking an Optimization & Training Specialist to play a key role in delivering exceptional customer experiences through equipment optimization, demonstrations, and professional training.

Purpose
The Optimization & Training Specialist is responsible for enhancing customer success through expert equipment optimization, data-driven recommendations, and hands-on training. This role works closely with customers and internal teams to ensure agricultural equipment achieves peak performance, productivity, and reliability while strengthening long-term customer relationships.

Responsibilities

Equipment Optimization & Customer Support

• Conduct in-field optimization for agricultural equipment, including tractors, air drills, sprayers, combines, forage harvesters, and haying equipment.
  
• Evaluate customer needs and proactively recommend effective solutions.
  
• Analyze equipment data to recommend optimal settings and performance improvements.
  
• Provide on-farm and off-farm customer support, including billable optimization services.
  
• Develop, sell, and deliver customized machine optimization plans.
  
• Create and present optimization, demonstration, benchmarking, and competitive comparison reports.
  
• Collaborate with John Deere on new product lines and limited production build (LPB) equipment.
  
• Remain current on industry trends, emerging technologies, and best practices in equipment optimization.
  
• Diagnose and troubleshoot advanced technical and mechanical issues, including GPS, displays, telematics, application and section control, precision harvesting systems, mapping, and variable rate technologies.
  

Training & Demonstrations

• Support equipment demonstrations, including preparation, coordination, transportation, and setup.
  
• Assist with customer startups and demonstrations to ensure effective knowledge transfer.
  
• Analyze machine data to maximize equipment utilization.
  
• Build, coordinate, and deliver clinics and training sessions.
  
• Provide in-house training across departments on new and existing equipment optimization best practices.
  

Collaboration & Team Support

• Work closely with Sales, Service, Parts, Precision Agronomy, and other departments to support customers.
  
• Assist the Sales team by providing optimization insights for new and transitioning customers.
  
• Communicate professionally and effectively with customers, vendors, and internal stakeholders.
  
• Promote a strong, team-oriented “One Enterprise” culture.
  
• Adhere to all safety policies and procedures.
  

Requirements

Education & Knowledge

• Post-secondary diploma or equivalent in agriculture, mechanics, engineering technology, or a related technical field.
  
• Strong understanding of agricultural equipment and precision agriculture technology.
  
• Demonstrated knowledge of John Deere agricultural equipment.
  

Experience & Technical Skills

• Previous experience in an equipment dealership environment.
  
• Strong analytical and data analysis skills.
  
• Proven ability to troubleshoot complex technical and mechanical issues.
  
• Project management experience with the ability to manage multiple initiatives simultaneously.
  
• Proficiency with Microsoft Office and related computer applications.
  
• Excellent written and verbal communication skills, with the ability to effectively train both customers and employees.
  

Core Competencies

• Customer-focused, service-oriented mindset.
  
• Strong problem-solving and analytical capabilities.
  
• Excellent planning, organization, and time management skills.
  
• Collaborative team player who works effectively across departments.
  

Working Conditions

• Combination of field-based and office work.
  
• Frequent travel to customer sites, demonstrations, training sessions, and industry events.
  
• Flexible hours, including extended hours and weekends during peak seasons (seeding, spraying, and harvest).
  
• Outdoor work in various weather conditions; use of personal protective equipment (PPE) required.
  
• Ability to meet physical demands, including standing, lifting, and equipment handling.
  

Benefits

Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.

Paid Time Off: Recognizing the importance of work-life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment.

Sponsorship: Take advantage of our sponsorship opportunities to help you hone your skills and accumulate on-the-job hours and experience toward your Apprenticeship.

Benefits: We provide a comprehensive health benefits package to keep you and your family healthy, including life insurance, disability insurance, critical illness, accidental death & dismemberment, extended health, dental, prescription drug coverage, and an employee and family assistance program.

Retirement: Plan for your retirement by participating in our employer-matched Registered Retirement Savings Plan.

Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.

Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.


Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!

Have questions? Send us an email at