Service Administrative Manager

As the Service Administration Manager, you are the operational heartbeat of our service department. You will bridge the gap between our field technicians, the parts department, and our clients. Your mission is to maximize service profitability and customer satisfaction by streamlining workflows, ensuring accurate billing, and maintaining a high-performance administrative team.



Advantages
Monday-Friday 8:00AM-4:30PM
Full Benefits Medical, Dental, paid 100% by employer
Location - Vaudreuil
Free Parking on site
Competitive salary based on experience
If experience in Forklift industry willing to pay higher
RRSP
3-4 weeks vacation (based on experience)
2 sick days, 3 personal days
Room for growth
New building as of 2024

Responsibilities
Key Responsibilities
1. Departmental Leadership
Oversee a team of service coordinators, dispatchers, and billing clerks.
Monitor daily schedules to ensure maximum technician utilization and minimize travel time.
Conduct performance reviews and provide ongoing training on industry-specific ERP software..
Dealing with inventory, managing accounts and day to day problems.

2. Financial & Billing Management
Manage the full Work Order (WO) lifecycle, from opening to final invoicing.
Review completed jobs for accuracy, ensuring all labor hours, parts, and shop supplies are billed correctly.
Monitor and reduce Work-In-Progress (WIP) aging to ensure healthy cash flow.
Process warranty claims with forklift OEMs to ensure timely reimbursement.

3. Act as the primary escalation point for billing disputes or service delays.
Oversee Planned Maintenance (PM) contracts, ensuring inspections are scheduled and completed on time.
Generate service quotes for major repairs and follow up with customers for approval.

4. Operational Efficiency
Analyze Key Performance Indicators (KPIs) such as:
First-Time Fix Rate
Response Time (Emergency Breakdowns)
Recoverable Labor Percentage
Liaise with the Parts Manager to ensure critical components are staged for upcoming repairs
Supervise the team and help with daily tasks that are involved in the day to day operations.

Qualifications
Required Qualifications

Experience: 5+ years in service administration, ideally in the forklift, heavy equipment, or automotive industry.

Experience working in a parts department or service management

Bilingual (English and French) Spoke and Written

English-speaking internal and external [clients/partners/employees] located outside Quebec on a [daily/regular] basis

Leadership: At least 2 years in a supervisory or management capacity.

Technical Savvy: Proficiency with specialized ERP/Service Management

Communication: Exceptional "soft skills" for de-escalating tense customer situations.

Education: High School Diploma required; Bachelor’s degree in Business or Logistics preferred.

Summary
Why Randstad?

There are a lot of good jobs, great companies and great bosses.
At Randstad, we're here to help you find the right fit.

If you don't have a Randstad profile yet and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting with you. You can email your resume to brandon.freger@randstad.ca / sean.lynch@randstad.ca /

Please add us on LinkedIn
- https://www.linkedin.com/in/sean-lynch-370492126/
- https://www.linkedin.com/in/brandon-freger-ba340392/

For a complete list of all available jobs by division, visit www.randstad.ca.

We look forward to hearing from you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.