Flight Centre - Human Resources Business Partner / Employee Relations, Lvl II - Toronto, Canada

Opportunity

We’re looking for a Lead HR Business Partner to join our team and provide hands-on HR support across Flight Centre Canada. This role is ideal for an experienced HR professional who thrives in employee relations and who enjoys working closely with leaders and employees to build a fair, consistent, and engaging workplace.

In this role, you’ll be a trusted advisor to leaders, helping them navigate complex people matters with confidence and sound judgment. You’ll manage a high-volume portfolio of employee relations cases, conduct impartial investigations, and coach leaders to strengthen performance and accountability across the business.

You’ll also support HR operations, from rolling out new processes and tools to driving compliance and change initiatives, while partnering with HR colleagues on broader programs such as compensation, benefits, and leadership development.

French language is preferred (due to some work in Quebec), but not essential.

Key Responsibilities

• Operational HR Delivery

  Assist with day-to-day HR operations across Canada, monitoring and responding to employee and leader inquiry, proactively resolving people issues. Support rollout and adoption of Workday HRIS, including manager/employee training, process updates, maintaining and updating system data Assist with HR initiatives including policy updates, leadership development, and tasks or projects as needed

  Employee Relations and Support

  Provide expert guidance to leaders and employees on performance management, policy, documentation, and compliance in line with company policy and legislative requirements. Manage ER caseload from intake to resolution with clear SLAs and meticulous documentation and follow up. Conduct impartial investigations (planning, interviewing, assessment/review, gather facts, report on findings, maintain documentation. Track case progress and outcomes, identifying trends and recommending training or process improvements. Coach leaders through complex employee relations cases, progressive discipline, and performance improvement. Facilitate difficult conversations and influence fair, consistent, and defensible outcomes aligned to precedent and policy Equip managers with toolkits, training, and conversation guides to handle people issues effectively.

  Change Management & Compliance

  Provide assistance and guidance to leaders with the support of HR Leadership, during organizational changes. Educate and coach leaders on process and policy, compliance, documentation, and other people-related business needs Assist with documentation and administrative tasks as needed Ensure HR practices and documentation meet provincial requirements
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• 3–6 years of progressive HR experience with strong knowledge of HR policies, procedures, and best practices.
• 2–4 years of direct experience in employee relations, investigations, performance management, and leader coaching.
• Proven ability to manage sensitive and complex people matters with discretion and sound judgment.
• Strong attention to detail with excellent written, verbal, and reporting skills.
• Ability to influence, collaborate, and partner with stakeholders at all levels.
• Comfortable balancing tactical HR delivery with strategic thinking.
• Resilient, adaptable, and able to thrive in ambiguity.
• French language skills preferred but not required.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-SM1#LI-Onsite

Location – Toronto, Canada