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Bureau Veritas Group
AdministratorBureau Veritas Group • Mississauga, Ontario, CA
Administrator

Administrator

Bureau Veritas Group • Mississauga, Ontario, CA
22 days ago
Job type
  • Permanent
Job description

-

Purpose:

  • To provide the first point of contact for all Bureau Veritas visitors (clients, suppliers and Service Technicans)
  • To provide friendly, polite, and professional switchboard operations
  • To provide miscellaneous administrative support as assigned

-

Key Accountability/Responsibility:

  • Provide reception duties including telephone answering and greeting guests upon arrival
  • Assist customers with inquiries by directing calls to appropriate Bureau Veritas personnel
  • Keep phone directory up to date
  • Maintain Vehicle License Database
  • Assign lockers to new employees and maintain Locker Database
  • Issue key fobs for new staff and contractors as required
  • Sort and distribute incoming mail
  • Process outgoing mail using the Quadient postage system
  • Troubleshoot any phone issues
  • Maintain reception entrance - greet guests, ensure guests are signed in and out of the building and provide information and assistance as needed
  • Answer the telephone, reply to emails etc. in a professional and effective manner
  • Assist staff by providing updated phone lists and Emergency Response lists
  • Act as a positive agent in supporting Bureau Veritas' new initiatives (operational & cultural)
  • Provide a safe working environment for staff and customers and ensure adherence to Bureau Veritas' policies, ISO Certificate and Partners in Safety membership
  • Monitor lab coats and safety glass supplies in the reception area - to be used by visitors
  • Develop a strong relationship with Customer Service, Facilities staff and Management
  • Book meetings and events in shared calendars, inform key stakeholders and assist with arrangments for key events
  • Inform Facilities of any building issues
  • Assist in organizing staff events
  • Maintaining reception area clean and tidy
  • Maintain and order office supplies
  • Order parts and schedule service for Sharp printers
  • Other projects and tasks as assigned
  • Other responsibilities as assigned

-

Skills and Knowledge:

  • Customer Service experience or Secretarial diploma/certificate or equivalent
  • Professional telephone and personal manner
  • Excellent verbal and written communication skills
  • Ability to demonstrate superior organizational and problem solving skills as well as learn quickly
  • Ability to exercise good judgment to quickly assess customer problems and direct inquiries
  • Detail oriented with focus on record keeping
  • Working knowledge of office software, . Microsoft Office, Excel and Word
  • High level of Customer Service skills and ability to work in a fast paced environment with focus on dealing with internal and external customers
  • Maintain a positive attitude and cheerful manner - individual should be energetic, motivated, flexible and able to work independently
  • Ability to maintain confidentiality

-

Work Relationships and Conditions:

  • Interaction with internal staff at all levels and external clients, suppliers and Service Technicians
  • Work will be completed in an office environment
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Administrator • Mississauga, Ontario, CA

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