What you’ll do
Dealers are the driving force behind our brand, holding a special place in the hearts of Canadian consumers within the communities they work and live in. The Dealer Training and Development team ensures that new Dealers develop the competencies they need to lead Canadian Tire and Party City businesses. Reporting to the Manager of Dealer Training & Development, the Program Consultant, Dealer Training and Development, prepares new Dealers for their career as a Canadian Tire Associate Dealer. The Program Consultant is accountable to support end to end training program delivery, including planning, coordination, progress tracking, and direct coaching of Training Dealers.
• Support coordination of multi-phase training plans which includes planning, coordination, progress tracking
• Maintain and manage training content for on assigned curriculum of the Dealer Training Program
• Develop and maintain a network of Subject Matter Experts and key business contacts, including Canadian Tire store owners, field, and Home Office teams to stay up-to-date and ensure training is in line with current business priorities, procedures and practices and industry trends
• Analyze results to identify performance gaps and adjust training as required
• Coach and provide ongoing feedback to Trainees on overall training program performance.
• Assess training progress and performance, addressing any training adjustments required
• Identify and effectively communicate any performance or planning risks (e.g., trainee readiness, SME availability)
• Be an active contributor in developing and implementing a vision for the future of the Dealer Training Program. This includes staying informed about training trends and best practices that optimize the learning experience and ensure continuous improvement of the program
What you bring
• Canadian Tire Retail Store experience (Store Operations, Ordering or Automotive) knowledge an asset.
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook, Copilot)
• Bilingual (English and French) an asset
• Exceptional communication skills with some facilitation and presentation experience to confidently lead training sessions and interact with personnel ranging from store associates to cross functional leaders.
• Strong customer focus with emphasis on building and sustaining relationships with Trainees, Subject Matter Experts and store owners
• Self-starter who is driven, works well with minimal supervision and who can work autonomously within a strong team environment
• Ability to balance competing priorities to deliver results
• Curiosity, always seeking ways to develop oneself, and leverage technology to identify and improve
• A combination of experience, technical training and knowledge of Instructional design fundamentals (adult learning principles, blended learning) will also be considered an asset.
We’re always looking for great talent! In addition to competitive pay, we offer:
Career growth opportunities and product discounts
Broadband Salary Range: 53,000.00 - 88,000.00 CAD Annual
Our typical hiring range is between 70,000 and 80,000 CAD Annual. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. We're committed to attracting top talent. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.
This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
Program Consultant, Dealer Training and Development • Toronto, ON
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