Talent.com
St-Amour
Field Service SupervisorSt-Amour • Mississauga
Field Service Supervisor

Field Service Supervisor

St-Amour • Mississauga
30+ days ago
Job type
  • Permanent
Job description

Job description :

Our client a leader/manufacturer of commercial and industrial cleaning solutions has partnered with St-Amour (Ontario) to uncover a Field Service Supervisor. This leader will manage a team of technicians out of their GTA west location.

This role involves localized support functions for the assigned group of technicians, ensuring operational efficiency and service excellence. You will serve as the primary point of contact for all customer technical needs, managing service call distribution, scheduling, and after-sales support nationwide. Collaborate with technicians and sales teams to perform diagnostics, resolve service issues, and ensure timely, effective solutions.

Responsibilities:

  • Hire, onboard, and coach field technicians; ensure ongoing training on procedures, processes, and equipment.
  • Plan and manage technicians’ schedules to meet service goals and customer demands efficiently.
  • Conduct evaluations, provide feedback, and address performance or employee concerns.
  • Lead, guide, and engage team members to maintain a positive and productive work environment.
  • Monitor KPIs, analyze customer feedback, and implement strategies to enhance service quality and carry out follows-ups on the quality ans service provided by technicians;
  • Ensure company policies are enforced and suggest improvements as needed;
  • Enforce company and safety standards (OSHA, WHMIS), conduct regular site audits, and maintain up-to-date PPE compliance.
  • Act as liaison between clients, management, and field staff; resolve escalated customer issues promptly.
  • Work with Sales to assess departmental needs, align processes, and support customer equipment training.
  • Prepare regular reports on field activities and expenses; ensure team efficiency and minimize downtime.

Skills and qualifications :

Requirements of the Position

  • 5–7 years of supervisory or management experience, preferably leading field technicians or service teams;
  • Background in customer service and issue resolution, including handling escalated complaints;
  • 2-3 years of experience in field service operations, technical service, or maintenance;
  • Demonstrated success in process improvement and implementing service standards or KPIs.
  • Understanding of the equipment, tools, or technology used in the field (specific to your industry).
  • Proficiency with MS Office, CRM systems, and service management software.
  • The position will require travel within your area of responsibility.
Create a job alert for this search

Field Service Supervisor • Mississauga

Similar jobs

Skilled Field Supervisor for Cladding and Coping Installations

Triumph Roofing and Sheet MetalMississauga, Peel Region, CA
Full-time

Lead field teams in executing coping and cladding installations across diverse construction projects.Ensure safety, quality, and adherence to schedules while coordinating labor and materials effect... Show more

 • Promoted

Lead Electrical Services Supervisor Role

City of MississaugaMississauga, Peel Region, CA
Full-time

Take charge as an Electrical Services Supervisor with the City of Mississauga.Oversee municipal electrical maintenance and ensure compliance within a hybrid work environment.In this vital role, rep... Show more

 • Promoted

Distribution Supervisor II

Ricoh USA, Inc.Vaughan, York Region, CA
Full-time

The Supervisor II, Distribution is responsible for one or more functional operations, including Preflight and/or Equipment and Supplies and one or more channels within the Distribution Centre (DC).... Show more

 • Promoted

Senior Grading Foreman - Lead Field Supervisor

Melrose Paving - COR Certified!Mississauga, Peel Region, CA
Full-time

A leading construction firm in Mississauga is seeking an experienced Grading Foreman.You will lead a team in grading projects, ensuring clear communication with project managers and maintaining saf... Show more

 • Promoted

Field Service Technician I

KUKAMississauga, Peel Region, CA
Full-time

You matter! Join a company that leads with trust, integrity and that truly cares! Kuka Leads & Kuka Cares.Applies technical knowledge and expertise to provide KUKA Canada Ltd customers with industr... Show more

 • Promoted

Supervisor, Technical Services

City of VaughanVaughan, ON, CA
Full-time

CITIZENS FIRST THROUGH SERVICE EXCELLENCE.We have an exciting Permanent Full-Time, Non-Unionized opportunity in the Building Standards Department for an experienced and motivated individual.Supervi... Show more

 • Promoted

Field Service Engineer

GutorMississauga, Peel Region, CA
Full-time

Gutor is a leading international manufacturer of UPS systems for industrial applications.With over 75 years in business, Gutor serves industries such as oil & gas, petrochemical, chemical, nuclear,... Show more

 • Promoted

Healthcare Food Service Supervisor: Lead & Train

Sodexo Canada LtdBurlington, Halton Region, CA
Full-time

A leading service provider in healthcare is seeking a Food Service Supervisor in Burlington, Canada.This role involves managing on-site food production, training staff, and ensuring customer satisf... Show more

 • Promoted

Collision Repair Center Supervisor

CSN CollisionVaughan, York Region, CA
Full-time

Take charge of a collision center, focusing on quality autobody repairs and customer satisfaction.Lead a skilled team while ensuring efficient workflows and safety compliance.In this position, the ... Show more

 • Promoted

Senior Survey Crew Supervisor

GeoVerraMississauga, Peel Region, CA
Full-time

Supervise survey teams as an experienced Crew Supervisor.You will lead field operations, mentor staff, and manage project details while enjoying outdoor project engagements.In this role, your respo... Show more

 • Promoted

Distribution Supervisor II

Ricoh Americas HoldingsVaughan, York Region, CA
Full-time

The Supervisor II, Distribution is responsible for one or more functional operations, including Preflight and/or Equipment and Supplies and one or more channels within the Distribution Centre (DC).... Show more

 • Promoted

Dynamic Call Center Supervisor Enhancing Customer Satisfaction and Training

Merit ServicesVaughan, York Region, CA
Full-time

Lead a talented team as a Call Center Supervisor focused on optimizing operations and agent performance.Develop training programs that empower staff and boost customer satisfaction levels.This posi... Show more

 • Promoted

Field Service Technician

DECH High Voltage Inc.Mississauga, Peel Region, CA
Full-time

This role involves performing field services on low, medium, and high voltage electrical distribution equipment in industrial, commercial, and utility environments.Technicians will travel to client... Show more

 • Promoted

Field Service Lead

Integrated Power ServicesBurlington, Halton Region, CA
Full-time

Are you a hands‑on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team.In this role, no day will be the s... Show more

 • Promoted

Field Service Tech/Mechanic-Cincinnati, OH/NJ

Karcher North America IncorporatedMississauga, Peel Region, CA
Full-time

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Field Service Tech/Mechanic-Cincinnati, O... Show more

 • Promoted

Field Service Technician

Atlas CopcoVaughan
Full-time

At Atlas Copco, we value your work and who you are.As a global technology leader with over 150 years of innovation, we’re committed to making a positive impact on industries and communities.Join a ... Show more

 • Promoted

Powerline Distribution Supervisor - Lead Crews (Ontario)

Valard ConstructionVaughan, York Region, CA
Full-time

A leading utility contractor in York Region is seeking Powerline Technicians (PLT) Supervisors to lead on-site crews and ensure safe and efficient project execution.Candidates must hold a Journeype... Show more

 • Promoted

Lead Field Service Supervisor: Drive Team Performance & Efficiency

Sani Marc IncMississauga, Peel Region, CA
Full-time +1

Elevate operational excellence as a Field Service Supervisor.Manage teams and oversee service optimization while ensuring exceptional customer support and effective scheduling.This is a permanent f... Show more

 • Promoted

Field Service Technician I

Light & WonderMississauga, Peel Region, CA
Full-time

Welcome to the world of land-based gaming.At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and oper... Show more

 • Promoted

Dynamic Food Service Supervisor Overseeing Multi-Site Operations

Vancouver Island Health AuthorityMississauga, Peel Region, CA
Full-time

Become a vital Food Service Supervisor responsible for multi-site operations.This engaging role involves supervising staff and coordinating food services delivery to clients and residents across va... Show more