Supervisor

Tim Hortons®, a renowned name in the quick-service restaurant industry, has been a staple in communities across North America since 1964, when the first Tim Hortons® restaurant in Hamilton, Ontario, opened its doors. Since then, Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-Double™ coffees, donuts, and Timbits®. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians, becoming synonymous with serving Canada's favourite coffee. Tim Hortons is Canada's largest restaurant chain operating in the quick-service industry, with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric, and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos, and espressos, teas, and our famous Iced Capps® – alongside delicious breakfast items, sandwiches, wraps, soups, and more.

We pride ourselves on creating a welcoming atmosphere where guests are treated like neighbours, and simple acts of kindness make a lasting impression. Joining our team means becoming part of a company that values community, quality, and exceptional service.

Tim Hortons is committed to creating an inclusive environment and ensuring accessibility for persons with disabilities. If you require accommodation during the recruitment process, please let us know when you apply. Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee, and any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

Join our growing team!

We are looking for a dedicated and enthusiastic Supervisor to join our team at Tim Hortons. As a Supervisor, you are an enthusiastic role model who motivates team members to deliver exceptional service for every guest, every time. You will build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality, and cleanliness are achieved. You have the knowledge, skills, and long-term vision to support the Assistant Manager and General Manager in the day-to-day operations of a fast-paced restaurant. Your collaborative approach and strong leadership skills help drive the overall success of the team and the restaurant.

You take pride in achieving operational excellence and bring your energy and passion to work every day to help make coming to Tim Hortons the best part of someone else’s day.

Apply to this job if you:

• Demonstrate a passion for guest service and creating exceptional guest experiences.
• Pride yourself on building relationships with guests and your team.
• Have strong communication and interpersonal skills.
• Are able to multitask and work in a fast-paced environment.
• Enjoy working as part of a team.
• Are committed to maintaining high standards of cleanliness and food safety.

In This Role You Will…

Operational Management:

• Manage the shift by ensuring your team has all the tools they need to succeed.
• Follow Tim Hortons standards and guidelines when preparing products for our guests as well as follow all operating guidelines for each piece of equipment
• Maintain compliance with all Tim Hortons operating standards and escalate issues as needed.
• Oversee shift cash procedures and maintain operational efficiency.
• Manage inventory and ordering and complete required shift documentation
• Can and will jump in to assist the team during busy periods or as needed, showing a readiness to roll up your sleeves and help out with service, food preparation, and other day-to-day operations.

Team Leadership:

• Manage the shift by ensuring the team has all the tools they need to succeed.
• Promote a respectful team environment and manage team members with open communication and understanding
• Assign duties, delegate work and provide ongoing direction and training.
• Effectively communicate with and support the Restaurant Owner, Restaurant Manager, and/or Assistant Manager.
• Encourage an exciting and fun work environment while motivating team members to meet goals.

Customer Service:

• Ensure guests are the top priority, responding to their needs with urgency and professionalism.
• Address guest service complaints promptly, turning negative situations into positive ones.
• Act as a role model for exceptional guest service.

Why Work for Us? We Offer:

• Industry-leading compensation
• Comprehensive health benefits plan
• Paid vacation
• Performance bonuses
• Company retirement savings plan matching program
• Comprehensive training
• Incentive and recognition programs
• Team Tim Hortons Scholarship Program
• Community involvement
• Secure long-term employment
• Amazing team

Minimum 1 year of supervisory experience. Quick-service restaurant experience preferred. * 1+ years of previous experience in the food service industry. * Strong leadership and interpersonal skills. * Must be able to lift up to 20 kg / 45 lbs and stand for extended periods. * Availability to work a flexible schedule, including weekends or as required for this role.