Talent.com
Astra North Infoteck Inc.
MDM Support Specialist (L2.5) – Microsoft IntuneAstra North Infoteck Inc. • Laval, Qc
MDM Support Specialist (L2.5) – Microsoft Intune

MDM Support Specialist (L2.5) – Microsoft Intune

Astra North Infoteck Inc. • Laval, Qc
26 days ago
Job type
  • Full-time
Job description

MDM Support Specialist (L2.5) – Microsoft Intune
Location: Montreal or Mirabel (Hybrid – 3 days WFO)

Role Description

  1. Drive shift-left of advanced MDM tasks and contribute to automation and standardization.
  2. Act as an escalation buffer between L2 and L3, minimizing dependency on engineering teams.
  3. Support high-priority and business-critical incidents with clear ownership.
  4. Maintain knowledge articles and SOPs; guide L2 engineers as required.
  5. Stakeholder Management

Must-Have

  • Provide advanced support for enterprise MDM platforms (Microsoft Intune / MobileIron / Endpoint Manager).
  • Resolve complex issues related to device enrollment, compliance, access, policies, and application deployment.
  • Manage end-to-end device lifecycle activities across iOS, Android, and Windows devices.
  • Perform root cause analysis for recurring MDM issues and implement preventive fixes.
  • Excellent verbal and written communication skills

Good-to-Have

  • Working knowledge of Azure AD, device identities, and authentication flows impacting mobile access.
  • Strong command over ServiceNow for incident, problem, and change management within SLA boundaries.
  • Support VIP and business critical incidents with strong ownership and communication.
  • Command/Scripting Development – PowerShell Script, Unix commands.


Create a job alert for this search

MDM Support Specialist (L2.5) – Microsoft Intune • Laval, Qc

Similar jobs

Expert Technical Support Specialist for Endpoint Management

Nesto GroupMontreal
Full-time

Become a key player as a Senior Technical Support Specialist.Focus on delivering comprehensive support for Windows and macOS environments, including remote assistance and hardware management.In thi... Show more

 • Promoted

Configuration Management Specialist Leading Innovative Processes

Hitachi Vantara CorporationMontreal (administrative region), QC, CA
Full-time

Join a dynamic team as a Configuration Management Specialist in a hybrid role.Focus on implementing and maintaining configuration management systems across extensive projects for optimal results.In... Show more

 • Promoted

Technical Specialist, Engineering Tools

BRPMercier Southeast, QC, ca
Full-time

We are looking for a Technical Specialist, reporting to the Engineering Business Process Manager, to help lay the foundations that will support our future innovations.In this role, you will have a ... Show more

 • Promoted

Dynamic MDM Specialist to Enhance Mobile Device Management Services

ElectrobacMontreal (administrative region), QC, CA
Full-time

Join as a Managed Services MDM Specialist and facilitate seamless mobile device management.Thrive in a hybrid work model focused on eco-friendly solutions and superior client service.In this role, ... Show more

 • Promoted

Expert Support Specialist: Navigate Complex Solutions Seamlessly

GenetecMontreal (administrative region), QC, CA
Full-time

Become an Expert Support Specialist and drive exceptional customer service with your technical skills.Focus on solving challenging issues in a collaborative and supportive team.You will engage in a... Show more

 • Promoted

Digital Workplace Desktop support Specialist

NEARSOURCE TECHNOLOGIESMontreal (administrative region), QC, CA
Full-time

Digital Workplace Desktop support Specialist – Onsite.NearSource is seeking an IT Support Engineer to support enterprise digital workplace systems in an on-site environment.The role focuses on deli... Show more

 • Promoted

Expert Configuration Management Specialist Wfh

The Source StaffingRivière-Des-Prairies-Pointe-Aux-Trembles, Canada
Remote
Full-time

Become an essential part of a Defence-focused organization as an Expert Configuration Management Specialist.This position allows for remote or hybrid work arrangements, ideal for skilled profession... Show more

 • Promoted

Specialist, IT Network - Temporary - montréal (dorval)

Air Canadamontréal (dorval), montréal (dorval), ca
Full-time

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America.Let your career take flight by joining our diverse and vibrant team at the... Show more

 • Promoted

Product Lifecycle Management Specialist - Dexian

Dexianlaval, qc, ca
Full-time

Work Location: Montreal CAN H8T 3H1.As the Data Migration Lead, you will drive and coordinate all data migration activities required to transition from existing Teamcenter to new version.You will w... Show more

 • Promoted

Senior Specialist in Device Management

Canada Mortgage and Housing CorporationMontreal (administrative region), QC, CA
Full-time

Shape the future of endpoint security as a Bilingual Senior Specialist.Manage Microsoft Intune to ensure efficient device compliance and security across all platforms, fostering a secure working en... Show more

 • Promoted

Mistplay IT Support Specialist Employment

MistplayMontreal (administrative region), QC, CA
Full-time

Become an essential IT Support Specialist at Mistplay, where you’ll drive operational excellence in a macOS-focused environment.Engage in a hybrid model while ensuring seamless support for our team... Show more

 • Promoted

Spécialiste de distribution et support/ Delivery & Support Specialist- Plugins

Genetec IncMontreal
Full-time

Au sein de l'équipe d'ingénierie du support des plugins, l'ingénieur du support technique est chargé d'analyser et de résoudre les problèmes techniques complexes liés aux plugins Genetec, aux intég... Show more

 • Promoted

Part-Time Focus Group Participant - Work from Home

ApexFocusGroupChateauguay, QC, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Technical Support Specialist

Midea Canadasaint-esprit, qc, ca
Full-time

Technical Support Specialist- HVAC.About Midea America Canada Corporation (MACC):.Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturing, dedicated to improving... Show more

 • Promoted

Enterprise MDM Support Specialist

Tata Consultancy ServicesMontreal (administrative region), QC, CA
Full-time

Join Tata Consultancy Services Canada Inc.Enterprise MDM Support Specialist.Deliver outstanding support for mobile device platforms including Microsoft Intune and MobileIron.In this critical role, ... Show more

 • Promoted

Hardware Support IT Specialist Montreal

Anone Inc.Montreal (administrative region), QC, CA
Full-time

Join a leading financial institution in Montreal as a Hardware Support IT Specialist.Utilize your expertise in Microsoft products and HP laptops to provide exceptional technical support and resolve... Show more

 • Promoted

Oracle HCM Cloud Consultant, Managed Services

ArcLight Consultingsaint-esprit, qc, ca
Full-time

ArcLight Consulting, an Addison Group Company, is dedicated to ensuring that Cloud Solutions clients are successful with their investment.For over 15 years, ArcLight experts have provided guidance ... Show more

 • Promoted

Spécialiste Support & Distribution / Support & Distribution Specialist

LANDR MontrealMontreal (administrative region), QC, CA
Full-time

Comprendre les flux de travail de distribution LANDR.Accompagner les utilisateurs pour résoudre les problèmes liés à la plateforme web, leurs sorties ou tout autre besoin de support.Suivre et consi... Show more

 • Promoted

Training Support Specialist - UE SYSTEMS

UE SYSTEMSsaint-esprit, qc, ca
Full-time

At UE System we believe that every person regardless of their industry, company size, experience and budget should have the tools and support to help their facilities operate more efficiently, reli... Show more

 • Promoted

Technical Support & Customer Service Specialist - Fed IT

Fed ITmontréal, qc, ca
Full-time +1

Technical Support & Customer Service Specialist.I’m Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements.I’m excited to present an opportunity with a leading Canadian imme... Show more