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Société Terminaux Montréal Gateway
Operations SupervisorSociété Terminaux Montréal Gateway • Montreal, Canada
Operations Supervisor

Operations Supervisor

Société Terminaux Montréal Gateway • Montreal, Canada
17 days ago
Job type
  • Full-time
Job description

What we offer:

  • Competitive salaries.
  • Annual bonus program.
  • Full range of group insurance.
  • Defined contribution pension plan with employer participation.
  • 17 vacations days from the first year.
  • Prior experience recognition policy for vacation entitlement.
  • Employee Assistance Program (EAP).
  • Access to virtual healthcare/telemedecine services.
  • Service recognition Program.
  • Employee and Family Assistance Program.
  • Free parking.

Job Description:

Reporting to the Director of Operations, the Operations Supervisor is responsible for a unionized team of over 20 employees. They are responsible for orders and the optimal scheduling of human resources provided by the Maritime Employers Association (MEA) to meet the productivity and customer service objectives of MGT's two terminals.

They collaborate with the operations management team on various initiatives to increase efficiency and implement performance control measures with a view to developing MGT's culture of continuous improvement.

The Operations Supervisor is involved in various service management mandates, supporting operations, human resources management, and health and safety management.

Key Responsibilities:

  • Plan and coordinate labor orders (stevedores and checkers) with the Maritime Employers Association (MEA) and adjust schedules and orders based on operational needs.
  • Complete labor orders and approve timesheets.
  • Coordinate communications with railway operators and the Montreal Port Authority for both terminals.
  • Communicate and oversee instructions to terminal superintendents, based on operational priorities (loading, unloading, destinations).
  • Manage attendance and maintain effective working relationships with General Foremen (GCM), stevedores, and the Maritime Employers Association (MEA).
  • Collaborate with Operations Directors to monitor productivity and ensure effective operational communications.
  • Oversee the training of stevedores in collaboration with the MEA, including tracking training performance.
  • Manage snow removal contracts across the terminals.
  • Contribute to continuous improvement initiatives.
  • Participate in the local Health and Safety Committee.
  • Perform other related duties as required.

Requirements:

  • University or college degree in operations management, transportation logistics, or a related field.
  • 5 to 10 years of relevant experience in similar roles.
  • Experience managing unionized employees.
  • Availability to work weekends on a rotational basis.
  • Ability to work a rotating schedule (two weeks on day shift, two weeks on evening shift).
  • Experience in the maritime or transportation industry (an asset).
  • Excellent command of French (spoken and written).
  • French is mandatory, but an advanced proficiency in English is also required due to the international nature of the company and the need to interact with international clients and partners, as well as to support or collaborate with English-speaking colleagues.

Required Skills:

  • Ability to prioritize tasks, make sound decisions, and resolve operational issues.
  • Strong judgment, organizational skills, autonomy, and resourcefulness.
  • Positive attitude and the ability to demonstrate motivating leadership.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office.

Have we piqued your interest?

Submit your CV!

We thank you for your interest in our company but only the applications selected for interview will be contacted.

Montreal Gateway Terminals practices employment equity and the use of the male gender is only used to lighten the text.

Due to our location in a regulated area and the nature of our activities, successful candidates will be required to obtain a Transport Canada Security Clearance to work at MGT, starting from the time of hiring. For information, please visit the website.

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Operations Supervisor • Montreal, Canada

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