Medical Office Assistant

Entity: WELL Health Clinic Network Inc

Position: Medical Office Assistant

Job Type: Full-time

Location: Toronto, ON

Salary Range: $20-$22.5 CAD per hour

About the Company:

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients, and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, Botox procedures, and women’s health services. The company has built a comprehensive practitioner enablement platform, which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca

Position Summary:

We are seeking an entrepreneurially minded Full-Time Clinical Receptionist who will be dedicated to the development and maintenance of our medical clinic. This receptionist will work collectively with our Admin Team and Director of Clinical Operations to ensure the highest quality of patient service throughout the clinic.

You will be expected to work both autonomously, with limited supervision, and interactively with other team members, demonstrating a commitment toward shared goals and a willingness to take initiative.

We seek team members who are entrepreneurially minded, meaning they take initiative and can identify opportunities. Above all, we look for people who bring a positive attitude to their work every day.

Our Clinic Receptionist creates the first impression when our patients enter the clinic. Excellent customer service skills and a positive attitude are required in our concierge-level medical practice. Emphasis is placed on maintaining a professional image when answering and directing calls and greeting visitors in a prompt, friendly and timely manner. Our clinic reception is responsible for managing and overseeing the daily administrative activities for our clinic by liaising with patients, visitors, clinicians, and the management team.

What you will be doing:

Greet patients upon arrival and check in for their respective appointmentEscort patients to assigned lounges and stationsCheck patients out after their appointmentsProcess payment pre- and post-appointmentManage the flow of patients throughout the clinic in coordination with the clinical team.Adhere to sanitation, safety and food control standardsSchedules new and returning patients for appointments using our EMR systemHelps manage the schedule to maximize patient appointments.Receive and direct fax/email/phone messages to respective departmentsProvide general administrative and clerical supportOther duties as assigned.

You Have:

Excellent oral and written communicationComputer literate, Microsoft, Apple, emailsStrong organizational skillsExcellent interpersonal skillsMust be detail-orientedAbility to work in a team environmentAbility to work under pressure and be adaptablePassion for preventative health and wellness

EDUCATION

Completion of the Medical Office Administration and/or Business Management certificate is an asset.

EXPERIENCE:

Medical Secretaries & Patient Registrars: 2 years (preferred)Medical Reception: 2 years (preferred)

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL, is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Want Read more about us: https://stories.well.company/

Compensation details: 20-22.5 Hourly Wage

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