ABOUT US
Almost million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
WHAT YOU'LL BE DOING
• Receives, responds, and schedules trip requests for on request and para transit services.
• Processes standby wait list and will call trip requests and adjusts daily schedules accordingly.
• Records, reports and updates daily trip requests, cancellations, no shows, late vehicle arrivals and schedule adjustments.
• Contacts service providers concerning late vehicles and relays information to clients.
• Communicates and processes all schedule service adjustments to contracted service providers.
• Monitors issues impacting riders; contacts and redirects riders as needed.
• Performs other duties as assigned, in accordance with Branch and Department objectives.
WHAT WE'RE LOOKING FOR
• Successful completion of a secondary school diploma or approved equivalent combination of education and experience.
• Demonstrated experience working with persons of disabilities.
• Demonstrated knowledge of relevant Standards, Acts and Regulations.
• Knowledge of on demand and para transit service.
• Knowledge of the street network for York Region.
• Ability to demonstrate the Region’s core competencies.
• Intermediate computer skills utilizing MS Office software applications and specialized transit software.
• Strong verbal communication skills to interact with the public.
• Sound judgement, organizational and problem-solving skills.
• Ability to remain calm during stressful or confrontational interactions.
• Ability to work independently on rotating shifts including weekend work.
• Ability to travel to off site locations.
• Ability to work outside regular business hours, as required.
Dispatcher - Mobility Plus • Orlando Avenue Richmond Hill, ON, CA
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