Bilingual French Customer Relations Specialist - London Hybrid

Elevate your career with a team that values your voice and your linguistic expertise. We are looking for a vibrant, bilingual professional to join our world-class Customer Relations team in the heart of Downtown London.

Are you a bilingual professional with a passion for service excellence? We are seeking a specialist who excels at crafting creative solutions and building lasting customer relationships. If you pride yourself on being a clear, empathetic communicator—even in fast-paced environments—and thrive on helping others in both English and French, we invite you to apply

The Details
Salary: $46,000 per year.
Language: Fluency in both French and English is essential.
Hybrid work model - Enjoy a balanced hybrid schedule with 3 days working from home and 1–2 days collaborating with your team in our energized Downtown London office.
Flexible Schedule: Our hours of operation are Monday–Friday, 6:00 AM – 8:00 PM EST. You’ll work a consistent 8-hour shift within this window.
Professional Training: We invest in your success! Your first 8 weeks will consist of comprehensive, in-office training at our London location to ensure you’re fully equipped to shine.
Type: This is a Full-Time, Permanent opportunity designed for long-term professional development.

Eligibility Requirements:
To ensure the security and excellence of our services, all candidates must:
Have valid legal status to work in Canada.
Complete an enhanced government screening process.
Pass a criminal background, credit, and reliability check.
Important Residency Note: To meet reliability clearance standards, applicants must have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria."












Advantages
-Full time hours
-Hybrid
-Paid 20 days training program, followed by 2-3 weeks of mentorship
-Three paid Personal days and paid vacation
-Excellent benefits
-Pension plan
-Option to participate in the Share Ownership Program
-Bonus plan based on your individual performance
-Education reimbursement program $2,000 (annually)
-Career advancement options
-Being a part of a great team!

Responsibilities
Responsibilities for the Customer Relations Specialist includes (but are not limited to):

-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Actively participate in an ongoing learning environment where you’ll receive developmental opportunities



Qualifications
-Excellent English and FRENCH communication skills
- Must be able to pass a criminal background check and the government's enhanced screening process
-Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
-Must be able to demonstrate the ability to solve problems through investigation and make timely decisions Minimum High school education required
-Strong computer/multitasking skills
-Previous Customer Service or Call Centre experience is required
-Ability to work under pressure and be adaptable

Summary
Candidate must further satisfy the following criteria to be eligible for the role:
- Have status to work in Canada at the time of application
- Successfully complete the enhanced government screening process
- Pass a criminal background check
- Pass a credit check
- Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria.

Please apply to this exciting opportunity by choosing one of the following options:
1) Send your resume to jessica.yelozbek@randstad.ca
2) Apply directly to this posting
3) Directly on www.randstad.ca


We thank all applicants for their interest in this position and only those selected for interviews will be contacted.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.