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Newrest
Handling ManagerNewrest • Mississauga, FR
Handling Manager

Handling Manager

Newrest • Mississauga, FR
1 day ago
Job type
  • Full-time
Job description

From application to professional evolution, it's just a click away!

Publicado el 1/6/2026

Labor

We are looking for a highly operational Handling Manager to lead our airport catering operations.

This role requires a strong field presence, with the ability to manage complex, time-sensitive operations while ensuring on-time performance, team efficiency, and service excellence.

You will be responsible for supervising day-to-day operations on the ramp, leading operational teams, and driving continuous improvement in a demanding and fast-paced environment:

Key Responsibilities

1. Logistics / Operations expertise

  • Experience in field logistics (ideally airport, transport, catering, or other constrained environments)
  • Oversee all ramp and handling operations related to airline catering services
  • Ensure seamless coordination between flights, drivers, trucks, and production teams
  • Manage real-time disruptions (delays, aircraft changes, operational constraints)
  • Maintain strong communication with internal departments and airline clients

2. On-time performance management (critical)

  • Own and drive on-time performance (OTP) across all operations
  • Ability to anticipate delay risks and implement immediate contingency plans
  • Rigorous monitoring of operational KPIs (delays, loading times, dispatch)
  • Monitor key KPIs (delays, loading times, dispatch efficiency)
  • Take decisive corrective actions to maintain service levels

3. Field team management

  • Experience managing drivers / operational teams with strong personalities
  • Ability to enforce a clear framework while maintaining team buy-in
  • Ensure discipline, structure, and adherence to procedures
  • Natural leadership, strong field presence (not a “desk” profile)

4. Proactivity & ability to drive change

  • Does not endure operations: makes decisions, takes a stand, acts quickly
  • Able to challenge existing practices and improve processes
  • “Problem solver” mindset: finds immediate solutions, even in chaotic situations

5. Decision-Making & Crisis Management

  • Take ownership of operations and act quickly in critical situations (shift work, flight pressure, strong client expectations)
  • Manage high-pressure scenarios with composure and efficiency
  • Provide clear direction during operational disruptions

Perfil

  • Diploma or degree in Logistics, Supply Chain Management, Transportation Management, Operations Management, or an equivalent field.
  • 3 - 5 years management experience
  • Strong oral and written communication skills, strong interpersonal skills
  • Field experience in food handling / Logistics / Transportation / Airlines industry is required
  • Ability to build successful teams and partnerships.
  • Possess a strategic mind-set with the ability to solve problems and resolve conflicts using innovative ideas.
  • Valid Work Permit
  • Valid Driving License
  • Ability to successfully meet all Airport clearance requirements
  • Computers skills (MS-Office applications: Word, Excel, PowerPoint, Outlook)

ABOUT NEWREST :

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

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Handling Manager • Mississauga, FR

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