Duration:6 months
Location: Fully remote; occasional onsite visits (downtown Toronto) required for equipment pickup or internet-related needs
Schedule: Monday–Friday, shifts between 8:00 AM–8:00 PM (7.5‑hour shifts)
Hourly Pay Range: $22/- to $30/- per hour
Team & Stakeholders
What this job is about
Your main job is to help Advisors, their Assistants and Multi-Advisor Corporations with their everyday IT problems, ranging from simple to complex, mainly over the phone. You will support them by helping them get their issues resolved efficiently and calmly.
You do not need to know everything on day one. There will be training and support provided as you learn more about the job. General Knowledge of IT and experience working with troubleshooting hardware and software is expected.
Your Main Tasks
1. Helping people with IT issues
You will:
2. Using support and tools
We have many tools to help us day to day.
You can:
Your role is to make sure the client knows what will happen next if the issue is something you can’t fix.
3. Recording and sharing information
After each call, you will:
This helps us to keep improving the service we offer our clients.
4. Learning and growing
You will:
We do not expect you to know everything. Learning is part of the job.
Required Skills & Experience
Nice‑to‑Have Skills
Education: high school required.
Describe Your Top Performer: A proactive self‑starter with strong technical aptitude, excellent communication skills, and the ability to work independently. Someone with a CompTIA certification (or similar technical background) would excel in this role. They take initiative, learn quickly, and thrive in a collaborative, service‑oriented environment.
Interview Process
1 interview – Virtual
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