Commercial Operations Team Lead

Ignite your potential. Impact what matters.

Hi, we’re HUB – a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

The Commercial Operations Team Lead is a working supervisory role responsible for the day-to-day oversight, coaching, and performance management of the Account Associate and Independent Business Unit (IBU) teams within HUB International’s Manitoba commercial operations.

This role serves as the primary point of contact for operational questions, workflow issues, and process adherence across the Account Associate and Independent Business Unit (IBU) Account Advisor functions. The Team Lead is the first point of escalation for IBU-related matters and is responsible for the day-to-day operations of the IBU, working closely with the AVP, Commercial Operations. The Team Lead ensures that established Service Level Expectations are followed consistently, that service delivery timelines are met, and that team members receive the coaching and mentorship they need to develop professionally and perform at a high level.

The Team Lead does not carry a dedicated book of business but must have sufficient technical knowledge of commercial insurance operations to step in and support producer books as needed, troubleshoot complex file issues, and provide credible guidance to team members on day-to-day tasks including renewals, endorsements, certificates, invoicing, EPIC management, and accounts receivable follow-up.

The Team Lead prepares and delivers monthly and quarterly operational reports as directed by the AVP, including but not limited to team performance metrics, AR aging summaries, and IBU portfolio reporting. The Team Lead is expected to refine report formats and content as needed to support departmental decision-making.

The Team Lead works closely with the AVP, Commercial Operations to align team performance with broader operational goals, escalate systemic issues, and contribute to process improvement initiatives. While the AVP remains actively involved in strategic direction and key decisions, the Team Lead manages the daily execution.

·Full time career working out of our 1661 Portage ave location.

What you will bring to the role –

·Minimum 4–6 years of experience in commercial insurance operations, with demonstrated proficiency in the Account Associate and/or Account Advisor functions.

·Previous supervisory, team lead, or mentorship experience is strongly preferred.

·CAIB designation (or completion of CAIB 1, 2, and 3) is required; CIP designation is an asset.

·Level 2 insurance license is required.

·Motivated to help support a diverse team and contribute to a team environment.

·Pro-active and a self-starter with a keen attention to detail.

·Demonstrated ability to communicate effectivity in both written and verbal.

·Works well in a fast paced, client-focused environment.

·Proficiency in windows-based computer systems.

Why Join HUB?

·An exceptional, welcoming, and inclusive company culture.

·Excellent compensation, benefits, RRSP match, referral incentives, and company perks.

·Work flexibility.

·Paid educational training and vast learning opportunities.

·Room for advancement and growth within the organization.

·Paid day off for your birthday – we want to celebrate you!

What makes us different than all the rest?

To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

· We encourage innovation and educated risk-taking.

· We do the right thing every time.

· We work together to maximize results.

· We measure and take responsibility for outcomes.

· We serve clients, communities, and colleagues.

Ready to join HUB and build a career in a rapidly growing industry?Apply today for the Commercial Operations Team Lead opportunity at our 1661 Portage ave location.

Department Account Management & ServiceRequired Experience: 5-7 years of relevant experienceRequired Travel: No Travel Required

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