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Room Supervisor-CNB

Room Supervisor-CNB

CB CanadaMoncton, New Brunswick, Canada
30+ days ago
Salary
CA$23.10 hourly
Job description

Position Summary

To assist the Executive Housekeeper by striving to achieve the highest quality of cleanliness for the Hotel by supervising, directing and coordinating the housekeeping operation in accordance with the standard of the Hotel. To provide efficient and courteous service to each guest and operate according to all policies, procedures and quality standards for service.

Key Accountabilities

  • Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy
  • Prepares and distributes daily task sheets for room attendants
  • Conducts daily room inspections, deep clean inspections and coordinates availability of rooms with the Guest Service department
  • Supervises the daily activities of the housekeeping room attendants
  • Conducts continual room inspections to determine the hotel’s overall level of cleanliness, performs follow up as required
  • Strives to reduce accidents within the department
  • Secures keys in accordance with Hotel’s key management policy
  • Maintains open and clear communications with the Guest Service department
  • Supervises the Hotel’s “Lost and Found” department
  • Meets and exceeds customer expectations by ensuring the Housekeeping department provides exceptional service and team work
  • Provides staff with the skills training to provide value added service to the Hotel guests
  • Utilizes one-on-one training skills
  • Maintains safe working conditions within the Housekeeping department and the Hotel
  • Ensures that all employees follow Safety Policies and Procedures
  • Takes corrective actions when required to improve safety of all work areas

Education and Qualifications

  • Previous cleaning experience preferred but not necessary
  • Previous added responsibility or entry level supervisory experience an asset
  • Working knowledge of floor machines (and any other relevant equipment), WHIMIS and Biohazard Clean up experience is an asset
  • Ability to lift, and handle repetitive movement and physical endurance is required
  • Possess excellent interpersonal and communication skills
  • Ability to work and thrive in a team oriented environment, and be able to function independently also
  • Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment
  • Foster a spirit of teamwork while ensuring the department provides superior service to Hotel employees and guests alike
  • Utilize problem solving skills
  • Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary
  • Ensures Hotel Management is informed of all unusual problems or matters of significance
  • At all times projects a favorable image of Casino New ♦ Nouveau -  Brunswick to the public
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve to overall objectives of this position

    • Work Environment Considerations

  • Ability to work a physically demanding job
  • Ability to lift up to 50lbs
  • Ability to stand and walk for long periods of time
  • Work within a 24 / 7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
  • Willing to submit to a criminal record check with results acceptable to our organization, standards and position
  • Must have employment eligibility in Canada
  • Must be 19 years of age or older

    • Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.

    Who we are!

    GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

    Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

    Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

    Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

    What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to delight your clients!
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
  • Freedom to Innovate : supports new and better ways to be successful.
  • Be your Authentic Self : environment that values diversity as a source of strength.
  • This isn't your typical \'corporate\' job. We work hard and we have fun!

    • The only thing we don’t play games with…..is your career!

    Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

    Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

    Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

    Thank you for your interest in Great Canadian Entertainment!

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    Room Supervisor-CNB • Moncton, New Brunswick, Canada